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Affiniv Blog: Customer Success, NPS, CSAT & More

August 9, 2021 2023-10-10 10:42
Showing 1–9 of 23 results
11 top customer engagement metrics to track [2024]

11 top customer engagement metrics to track [2024]

Customer engagement is critical for your business. But how to measure the same? Find out...

Post Purchase Survey: Examples & Best Practices

Post Purchase Survey: Examples & Best Practices

Want to collect customer feedback after their purchase? This detailed guide explains the Post Purchase...

10 Jotform Alternatives to Check Out in 2024

10 Jotform Alternatives to Check Out in 2024

Check out the top Jotform alternatives in this detailed guide. 1. Affiniv 2. Qualtrics 3....

14 Product Survey Questions and Best Practices

14 Product Survey Questions and Best Practices

Looking to get feedback on your product? We have put together a list of research-backed...

Customer loyalty metrics – How to measure customer loyalty

Customer loyalty metrics – How to measure customer loyalty

Customer loyalty can be the cornerstone of revenue growth and profitability. This guide explores customer...

What is tNPS? Detailed guide to Transactional NPS

What is tNPS? Detailed guide to Transactional NPS

Transactional NPS or tNPS measures the customer experience for a transaction or interaction. A detailed...

Voice of Customer Template – questions and examples

Voice of Customer Template – questions and examples

Voice of customer (VoC) can help you elevate your customer experience. Discover a suitable voice...

5-Star Survey – An Ultimate Guide

5-Star Survey – An Ultimate Guide

Unlock the power of 5-star survey with our ultimate guide. Know what all about a...

Acquiescence bias: 7 ways to prevent it in surveys

Acquiescence bias: 7 ways to prevent it in surveys

What is Acquiescence bias, Yes bias, or Confirmation bias? How does it impact survey results?...

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