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Affiniv Blog: Customer Success, NPS, CSAT & More๏ฟผ

August 9, 2021 2023-10-10 10:42
Showing 1–9 of 19 results
Customer loyalty metrics – How to measure customer loyalty

Customer loyalty metrics – How to measure customer loyalty

Customer loyalty can be the cornerstone of revenue growth and profitability. This guide explores customer...

What is tNPS? Detailed guide to Transactional NPS

What is tNPS? Detailed guide to Transactional NPS

Transactional NPS or tNPS measures the customer experience for a transaction or interaction. A detailed...

Voice of Customer Template – questions and examples

Voice of Customer Template – questions and examples

Voice of customer (VoC) can help you elevate your customer experience. Discover a suitable voice...

5-Star Survey – An Ultimate Guide

5-Star Survey – An Ultimate Guide

Unlock the power of 5-star survey with our ultimate guide. Know what all about a...

Acquiescence bias: 7 ways to prevent it in surveys

Acquiescence bias: 7 ways to prevent it in surveys

What is Acquiescence bias, Yes bias, or Confirmation bias? How does it impact survey results?...

Smiley Face Survey: Measure Customer Sentiment using Emojis ๐Ÿ˜€๐Ÿ™

Smiley Face Survey: Measure Customer Sentiment using Emojis ๐Ÿ˜€๐Ÿ™

Looking to capture customer sentiment quickly? Smiley face survey may get you a great response...

CSAT vs NPS: Which customer satisfaction metrics is the best

CSAT vs NPS: Which customer satisfaction metrics is the best

A showdown between top CX metrics - CSAT vs NPS. CSAT tries to uncover short-term...

Nonresponse Bias: Causes, Impact, & 7 Ways to Avoid it

Nonresponse Bias: Causes, Impact, & 7 Ways to Avoid it

What is nonresponse bias? Is it same as response bias? Why is nonresponse bias a...

10 Best NPS Tools and Softwares to Check out in 2023

10 Best NPS Tools and Softwares to Check out in 2023

NPS has become the go-to metric for gauging customer loyalty and experience for thousands of...

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