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Affiniv Pricing and Features – Pricing that meets your needs

October 19, 20222025-08-22 12:37

AI-Enabled Plans for Businesses of All Sizes

Premium features in all plans – No hidden charges

FREE – Get Started with this Plan for limited needs – up to 100 Responses/Month. No Credit Card Required.

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Starter

$
29
/month
Up to 250 Responses/Month
  • NPS, CSAT, CET, Product Reviews, Custom Surveys
  • Unlimited Surveys
  • Distribution via Email, Web-Embed and Shareable Links
  • Automation via Shopify
  • Analytics Dashboard
  • Response Tags and Notes
  • Unlimited Internal Users
  • Unlimited Questions with Logic Jumps
  • Customizable Survey Theme (Brand Logo, Colors, etc)
  • Email Personalization
  • 7-days Free Trial
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No credit card required

Growth

$
99
/month
Up to 1000 Responses/Month
  • Starter Plan + More
  • All Distribution Channels - Email, Web-Embed, In-App, SMS, WhatsApp, Sharable Links
  • Automation via API/Shopify
  • AI-Powered Dashboard
  • AI-Generated Feedback Summary
  • Own Domain for Emails
  • Email Reply to Respondents from Dashboard
  • Survey Throttles/Cool-off
  • Onboarding Support
  • Training Video
  • 14-days Free Trial
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No credit card required
Most Popular

Advanced

$
249
/month
Up to 3000 Responses/Month
  • Growth Plan + More
  • Advanced Integrations - Zendesk, Slack, HubSpot, Shopify, Freshdesk, and more
  • Post-Response Workflow
  • Dive-Deep Reports like Product-wise NPS
  • AI-Based Response Tagging
  • AI-Generated Tags Summary
  • AI-Powered Sentiments
  • Alerts for Trend Shifts
  • Full Survey Automation
  • Custom-Designed Email Templates for Higher Responses
  • Assisted Onboarding
  • Team Training
  • Success Champion Support
  • 14-days Free Trial
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No credit card required

Enterprise

For Tailored Features
Custom Price
Starting at $449 per month
  • Advanced Plan + More
  • Custom No. of Responses
  • Monthly/ Quarterly/ Yearly Response Limits Available
  • 8 Templated Survey Types
  • Custom Dashboard/Reports for Specific Analytics Needs
  • Email Digest with Actionable Insights for Unlimited Subscribers
  • Role-Based Access
  • Premium Integrations - Salesforce, Gladly, and more
  • Flexible Contract Terms. Start Monthly, Upgrade Anytime
  • Stress-free Payment Terms
  • Dedicated Success Manager
  • Quarterly Account Review
  • Full Hands-on Support for Migration from Other Platforms
  • 30-days Money Back Guarantee
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Choose a slot that works for you

Additional taxes may apply, based on the laws governing the billed entity.

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We don’t just make software. Our mission is to make your Customer Experience Program successful. If you have questions about getting started with your Customer Experience program, you can go through our FAQs or book a Free Consultation with us.

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Frequently Asked Questions

How does Affiniv pricing work?

Pricing is primarily determined by 3 factors – Number of responses, Billing frequency, and Integrations. We offer most premium features, unlimited surveys, unlimited questions, and unlimited uses for all plans.

Will I get a discount if I pay annually?

Yes, we offer a 10% discount for annual prepaid payments for Growth and Advanced Plans. For the Enterprise plan, we offer up to a 25% discount for annual payments. We also offer a quarterly payment option. Please contact us for more details.

What happens if a respondent does not finish the survey?

We capture partial responses, even if the survey is not submitted, so that you don’t lose any valuable data.

How are responses counted?

A response is counted each time a survey is initiated by a respondent. This may mean completing the survey or partially filling it out. For example, if a respondent answers only 1 out of the 20 questions in a survey, it is still counted as a response.

What if I exceed my monthly response limit?

If you exceed the response limit, you can either upgrade to a higher plan or pay additional response charges in the next cycle. You can check the additional response charges by writing to us at [email protected].

Can you help me migrate data from other platforms?

Yes, we offer a full hands-on data migration support for Enterprise Plans. For other plans, there may be a one-time charge involved, informed beforehand.

Are there any setup charges?

There are no setup charges for Free, Starter, Growth, and Advanced plans. A small one-time setup charge may apply to the Enterprise Plan, depending on the customizations needed. This will be transparently communicated to you before the setup begins. Instead of charging you a recurring high fee, we cover the one-time effort cost through this. This allows us to offer you the lowest recurring charges.

Are there any hidden charges?

None. Our pricing is transparent, with premium features available in all plans. You will never be charged extra at any stage.

How many users or team members can I add?

We do not charge per user. Unlimited users or team members can be added in all plans.

Can I change my plan anytime?

Absolutely. You can upgrade, downgrade, or cancel your plan at any time. Plan changes usually take effect at the end of your current billing cycle or current month, whichever is earlier.

Can I get a Demo before subscribing to a paid plan?

Absolutely! We would love to talk to you and give you a personalized demo. Click here to book a slot that works best for you.

Still have questions?

Reach out to us, we would love to answer.

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