AI-Enabled Plans for Businesses of All Sizes

Premium features in all plans – No hidden charges

FREE – Get Started with this Plan for limited needs – up to 100 Responses/Month. No Credit Card Required.

Growth

/month

Up to 1000 Responses/Month

NPS, CSAT, CET, Product Reviews, Custom Surveys
Unlimited Surveys
Omnichannel Distribution - Email, Web, In-App, SMS, WhatsApp, Sharable Links
Automation via API/Shopify
Analytics Dashboard
AI-Generated Summary
Response Tags and Notes
Email Reply to Respondents from Dashboard
Unlimited Internal Users
Unlimited Questions with Logic Jumps
Customizable Survey Theme (Brand Logo, Colors, etc)
Email Personalization
Survey Throttles/Cool-off
14-days Free Trial

No credit card required

Advanced

249

/month

Up to 3000 Responses/Month

Growth Plan + More
Advanced Integrations - Zendesk, Slack, HubSpot, Shopify, Freshdesk, and more
Post-Response Workflow
Dive-Deep Reports like Product-wise NPS
AI-Based Response Tagging
AI-Generated Tags Summary
AI-Powered Sentiments
Alerts for Trend Shifts
Full Survey Automation
Own Domain for Emails
Custom-Designed Email Templates for Higher Responses
Assisted Onboarding
Team Training
Success Champion Support
14-days Free Trial

No credit card required

Enterprise

For Tailored Features

Custom Price

Starting at $449 per month

Advanced Plan + More
Custom No. of Responses
Monthly/ Quarterly/ Yearly Response Limits Available
8 Templated Survey Types
Custom Dashboard/Reports for Specific Analytics Needs
Email Digest with Actionable Insights for Unlimited Subscribers
Role-Based Access
Premium Integrations - Salesforce, Gladly, and more
Flexible Contract Terms. Start Monthly, Upgrade Anytime
Stress-free Payment Terms
Dedicated Success Manager
Quarterly Account Review
Full Hands-on Support for Migration from Other Platforms
30-days Money Back Guarantee

Choose a slot that works for you

Additional taxes may apply, based on the laws governing the billed entity.

Join Brands from Around the World

NPS, CSAT Coaching and Assisted Onboarding

We don’t just make software. Our mission is to make your Customer Experience Program successful. If you have questions about getting started with your Customer Experience program, you can go through our FAQs or book a Free Consultation with us.

Frequently Asked Questions

How does Affiniv pricing work?

Pricing is primarily determined by 3 factors – Number of responses, Billing frequency, and Integrations. We offer most premium features, unlimited surveys, unlimited questions, and unlimited uses for all plans.

Will I get a discount if I pay annually?

Yes, we offer a 10% discount for annual prepaid payments for Growth and Advanced Plans. For the Enterprise plan, we offer up to a 25% discount for annual payments. We also offer a quarterly payment option. Please contact us for more details.

What happens if a respondent does not finish the survey?

We capture partial responses, even if the survey is not submitted, so that you don’t lose any valuable data.

How are responses counted?

A response is counted each time a survey is initiated by a respondent. This may mean completing the survey or partially filling it out. For example, if a respondent answers only 1 out of the 20 questions in a survey, it is still counted as a response.

What if I exceed my monthly response limit?

If you exceed the response limit, you can either upgrade to a higher plan or pay additional response charges in the next cycle. You can check the additional response charges by writing to us at [email protected].

Can you help me migrate data from other platforms?

Yes, we offer a full hands-on data migration support for Enterprise Plans. For other plans, there may be a one-time charge involved, informed beforehand.

Are there any setup charges?

There are no setup charges for Free, Growth, and Advanced plans. A small one-time setup charge may apply on the Enterprise Plan, depending on the customizations needed. This will be transparently communicated to you before the setup begins. Instead of charging you a recurring high fee, we cover the one-time effort cost through this. This allows us to offer you the lowest recurring charges.

Are there any hidden charges?

None. Our pricing is transparent, with premium features, including AI summary, available in all plans. You will never be charged extra at any stage.

How many users or team members can I add?

We do not charge per user. Unlimited users or team members can be added in all plans.

Can I change my plan anytime?

Absolutely. You can upgrade, downgrade, or cancel your plan at any time. Plan changes usually take effect at the end of your current billing cycle or current month, whichever is earlier.

Can I get a Demo before subscribing to a paid plan?

Absolutely! We would love to talk to you and give you a personalized demo. Click here to book a slot that works best for you.

Still have questions?

Reach out to us, we would love to answer.

Affiniv Pricing and Features – Pricing that meets your needs