Looking for a TypeForm alternative? See TypeForm vs Affiniv showdown
TypeForm brought design into the surveys and made them more interesting. At Affiniv, we applaud TypeForm, even though we compete with them! With that let's start diving deep into the use cases for both the tools.
TypeForm is a survey-only tool. Affiniv is designed not just to create pretty surveys, but to manage your Voice of customer (VoC) program end to end (For ex: NPS, CSAT etc). Starting with Survey creation, sending over multiple channels (Email, SMS, etc) and analyzing to get actionable insights - all these are supported out of the box without having to integrate multiple tools. This typically results in 40% higher response rate compared to survey-only tools like TypeForm.
See why some of the top consumer and SaaS companies of all sizes choose Affiniv.
How do TypeForm and Affiniv compare against each other?
Running NPS/CSAT with TypeForm – TypeForm is good at generic surveys. Businesses use it as a form to collect customer input. But if you want to run a CX program to measure NPS, CSAT and capture voice of customer (VoC), you need to integrate several tools to do the same. First, create survey using TypeForm. Then take the survey HTML code and embed in a marketing automation tool like ActivCampaign. In ActivCampaign, select the user list and send surveys. Once you get responses, you analyze them using a analytics tool like PowerBI or use Spreadsheets. These require integrations, switching between multiple tools and need development in most cases.
Running NPS/CSAT with Affiniv – On the other hand, with Affiniv, you can run your customer experience (CX) program way more efficiently. You can create, send and analyze the result – all in the same tool. Affiniv has built-in features such as smart reminders and follow-ups to maximize your responses. With our powerful analytics dashboard, you can find actionables based on user segments from your CRM. Responses can be tagged and the key levers can be determined with minimal effort.
3 steps to get your CX program up and running
Use an affordable customer feedback tool, which is easy to use. From a team that cares.
Easy to setup. Take our 10 min challenge!
Affiniv is designed to be simple and user-friendly. There are no complex settings, no need to refer to manuals. Help is available at every step. You can get your first survey up and running in 10 mins.
1:1 help and dedicated onboarding support
We dedicate a customer success champion for each of our customers. You will get support at every stage – onboarding, survey configuration, distribution setting, and result analysis. We succeed only if it works for you.
Free upto 100 users. Affordable Pricing Plan
You can get started with 100 user plan and explore all features. When you are ready, you can subscribe to the pro or business plan to scale things up.
|Powerful Survey Creation
|Send Surveys Over Multiple Channels
|Yes - Email, SMS, Web Survey (Embed within Website), WhatsApp, JS Trigger etc.
|No, can't send from the tool. Have to copy code and add it to an Email automation system.
|Multiple Auto-Reminders to get maximum response rate
|Yes. You can send auto-reminders over Email for increased response rate
|Full end-to-end workflow automation for NPS/CSAT
|NPS, CSAT Survey Platform out-of-the box
|Collect NPS, CSAT responses out-of-the box over multiple channels. Powerful response tagging and analysis
|Can create scale or star questions. But there is no specialised treatment
|Customer Insights and Follow-ups
|Powerful Trend analysis, Response Tagging & Classification, VoC analytics based on customer data from CRM
|Analysis available only at a per question level. As a generic survey tool, the emphasis here is not on identifying customer property.
|Fully automated Feedback collection
|1:1 Help and Support
|Yes (With dedicated customer success advisor)
|Ease of Use
|Simple to use with no little curve. Our team helps with onboarding
|Simple. But personalized help available only in expensive enterprise plans
|Yes, Free up to 100 customers per month. Can use all features.
|Very limited features with 10 responses per month
|$249/Month. All features including integration, API access etc.
|Based on Quote
Designed to create an amazing customer feedback program, with a very high response rate.
Create Survey and Send to your customers from the Same Tool
Create survey and send to your users without switching tools. Embedding survey directly into the email increases response rate drastically.
Send survey over multiple channels
You can use a mix of channels such as Email, SMS, WhatsApp, Link, API to distribute your survey.
Send multiple reminders to get maximum response
Your customers may be in the in the middle of things when you reach them. With Affiniv, you can set auto-reminders. This has been proven to improve the response rate by 20-50%.
Feature-rich dashboard to analyze and Identify the actionables
Analytics dashboard is a powerful way to analyze results and take away the actionables. You can see the progress of the score over months and segment results based on properties from your CRM. You can also understand the feedback of each customer, tag them and enrich the feedback with additional info.
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