Affiniv: Terms of service

a. Services. Affiniv provides the Affiniv feedback management tool and also offers other services, as further described at www.affiniv.com and other websites where this Agreement is posted (collectively, the "Services").

b. Account Setup. When you set up an account or have an account set up for you (Affiniv Account") to use the Services, you will be required to choose a password and user ID, and will be required to provide other registration information (collectively, "Registration Information"). You agree and represent that all Registration Information provided by you is accurate and up-to-date. If any of your Registration Information changes, you must update it in your Affiniv Account. If Affiniv believes that the Registration Information you provide is not correct, current, or complete, Affiniv reserves the right to refuse you access to the Services, and to terminate or suspend your Affiniv Account at any time. However, Affiniv has no obligation to verify the accuracy, currency, completeness, or usefulness of any Registration Information that you have provided.

c. Affiniv Account Credentials. You understand that you are responsible for maintaining the confidentiality of the username, password and any other authentication credentials for your Affiniv Account and those of any users you authorize under your Affiniv Account ("Permitted Users"), and you are fully responsible for all activities that occur under your Affiniv Account, including the purchase of any of the Services. You agree (i) to promptly notify Affiniv if you suspect any unauthorized use of your Affiniv Account (including usernames, passwords or any other authentication credentials) or any other breach of security, and (ii) not to share any username, password or any other authentication credentials with any other user or use the username, password or any other authentication credentials of any other user. You acknowledge that Affiniv is not responsible for any loss or damage arising from the theft or misappropriation of any username, password or other authentication credentials. Affiniv recommends that you use strong passwords for your Affiniv Account, never use the same password on multiple sites or services, and change your password frequently. You are directly responsible to Affiniv for the conduct, acts and omissions of your Permitted Users and will ensure that your Permitted Users comply with this Agreement.

d. Professional Services; Statements of Work for Professional Services; Change Orders. Subject to the terms and conditions of this Agreement, Affiniv may perform implementation, integration, training or other professional services for you, all of which will be considered Services where applicable under this Agreement. The specific details of the professional services to be performed (including scope of work, fees, payment schedule and timeline) will be determined on a per-project basis, and the details for each project will be described in a Statement of Work for professional services. Each Statement of Work for professional services will constitute a separate work engagement. All changes to a Statement of Work for professional services requested by either party will only be effective upon signing of a mutually agreed change order. If work on a Statement of Work for professional services is materially delayed, postponed, or discontinued by you, Affiniv may suspend performance of professional services under such Statement of Work.

e. Free Trials and Free Services. From time to time, Affiniv may offer trials of certain versions of the Services for a specified period of time free of charge (each, a "Free Trial") or may offer a tier of the Services free of charge ("Free Services"). If you register on our website for a Free Trial, we will make the Services available to you under the Free Trial until the earlier of (i) the end of the Free Trial period for which you registered to use the Services, (ii) the start date of any subscription ordered by you for such Services, or (iii) termination by us in our sole discretion. If you register on our website for Free Services, we will make the Services available to you under the Free Services until the earlier of (i) the start date of any paid subscription ordered by you for such Services, or (ii) termination by us in our sole discretion. Additional Free Trial or Free Services terms and conditions may appear on the registration web page. Any such additional terms and conditions are incorporated into this Agreement by reference and are legally binding. Affiniv reserves the right, in our absolute discretion, to determine your eligibility for a Free Trial or Free Services, and, subject to applicable laws, to withdraw or to modify a Free Trial or Free Services at any time without prior notice and with no liability, to the greatest extent permitted under law. ANY CONTENT YOU ENTER INTO THE SERVICES, AND ANY CONFIGURATION CHANGES MADE TO THE SERVICES BY OR FOR YOU, DURING YOUR FREE TRIAL WILL BE PERMANENTLY LOST UNLESS WITHIN 90 DAYS AFTER THE END OF YOUR FREE TRIAL PERIOD YOU SUBSCRIBE TO THE SAME OR A HIGHER TIER OF THE SERVICES OR EXPORT YOUR CONTENT. NOTWITHSTANDING ANYTHING TO THE CONTRARY, AFFINIV'S INDEMNITY OBLIGATIONS DO NOT APPLY TO FREE TRIALS OR FREE SERVICES.

(a) Election and Fees.

(i) The fees for the Services are set forth on the Affiniv pricing page ("Pricing Page") or on an executed Order Form or Statement of Work between you and Affiniv, each of which is incorporated into and made a part of this Agreement. Fees for the Services may be payable in advance, in arrears, per user, or as otherwise described on the Pricing Page or on an executed Order Form or Statement of Work between us. You agree to pay Affiniv the fees indicated for the Services you purchase and for the indicated term ("Subscription Term") and for any other fees set forth on an executed Order Form or Statement of Work between us. Stated fees do not include any related taxes (including sales and use taxes, duties or other governmental taxes or fees), all of which are your responsibility and will be charged to your Payment Method in addition to the fees.

(ii) Fees for subscription-based Services will be invoiced to you or charged to your Payment Method on the day your Services plan selection goes into effect and will cover fees for your Services plan selection for the payment period indicated. Fees for other Services will be charged according to the applicable Pricing Page, Order Form or Statement of Work. At the end of the indicated Subscription Term for subscription-based Services, and unless otherwise set forth in the applicable Order Form or Statement of Work, your purchased Services will automatically renew for successive renewal Subscription Terms of equal length to the initial Subscription Term and the applicable fees will continue to be invoiced to you or charged to your Payment Method on a recurring basis until you change your Services plan selection or terminate this Agreement. The amount of the charge for each renewal Subscription Term will be the then-current fee applicable to the Services plan and Subscription Term you selected as set forth on the Pricing Page or otherwise communicated to you. You acknowledge that the amount of the charge may increase if the applicable fee increases. If applicable, you hereby authorize Affiniv to charge your Payment Method for such recurring charges

(iii) You may upgrade, downgrade or terminate your Subscription Services plan selection at any time. Plan downgrades and terminations will take effect only at the end of your current term and must be made at least 30 days prior to the start of your next renewal Subscription Term in order to avoid billing of the next renewal Subscription Term's fees at the prior rate. Services upgrades will take effect immediately and you will be charged a prorated fee for the remainder of your current Subscription Term based on the difference in price between your current plan and the upgraded plan.

(b) Payment Method. Affiniv may, from time to time, offer various expedited payment methods, including payment by credit card, debit card, or direct debit. If you select such a payment method when purchasing the Services, or provide such a payment method on an Order Form or Statement of Work (the "Payment Method"), you authorize Affiniv to charge you for Services through such Payment Method and agree to make payment using such Payment Method and to keep your payment-related information up to date. Certain Payment Methods, such as credit cards and debit cards, may involve agreements between you and the financial institution, credit card issuer or other provider of your chosen Payment Methods (the "Payment Method Provider"). If Affiniv does not receive payment from your Payment Method Provider, you agree to directly pay all amounts due upon demand from Affiniv. Your non-termination or continued use of the Services reaffirms that Affiniv is authorized to charge your Payment Method.

(c) Payment Matters. If your Payment Method fails or your account is past due, Affiniv reserves the right to either suspend or terminate your use of the Services. If Affiniv has agreed to issue invoices to you, payment of all invoices is due within 14 days of invoice receipt. You agree to submit in writing to Affiniv any disputes regarding any fees invoiced to you within 14 days of invoice receipt, or charged to your Payment Method within 60 days of such charge, otherwise such dispute will be waived and such invoices and charges will be final and not subject to challenge. Affiniv reserves the right to charge you interest at a rate of 1.5% per month on any overdue amounts, or the maximum rate permitted by applicable law, whichever is lower. You will also reimburse any reasonable costs and expenses (including reasonable attorneys' fees) incurred by Affiniv to collect any undisputed amount that is not paid when due. All fees and charges are nonrefundable and there are no refunds or credits for any partially used Services except (i) as expressly set forth in this Agreement, the Pricing Page or an executed Order Form or Statement of Work between us; (ii) as otherwise required by applicable law; or (ii) at our sole and absolute discretion. All fees for Services are subject to change without notice; however, Affiniv will use reasonable efforts to notify you at least 30 days before any fee increase and fee changes will not take effect until your next renewal.

(a) Grant of License. As between you and Affiniv, and except as otherwise expressly stated in this Agreement, you will own and retain all rights, title, and interest in and to all data, information, text, graphics, images, links, and all other content and materials submitted by you or on your behalf, or that you allow us to access or upload from your systems, for processing by the Services, as well as any information that Affiniv collects directly from your users (collectively, the "Customer Content"). You hereby grant to Affiniv and its suppliers a non-exclusive, worldwide, transferable, sublicensable, and fully paid-up right and license to analyze, process, use, disclose, transfer, publish, display, compile, create derivative works of and otherwise exploit, the Customer Content for purposes of providing, developing and improving the Services and operating our business.

(b) Responsibility and Use of Customer Content. You are solely responsible (and assume all liability and risk) for determining whether or not Customer Content is legal, appropriate or acceptable, and whether you have the right to provide, access and use such content and grant to Affiniv and its suppliers the right to access and use such content under this Agreement. Affiniv will not be responsible for the Customer Content. Affiniv reserves the right at all times, at its discretion and without notice to you, to remove or refuse to store or use any Customer Content within the Services. Affiniv also reserves the right to access, preserve and disclose any information as it reasonably believes is necessary to (i) satisfy any applicable law, regulation, legal process or governmental request; (ii) enforce this Agreement, including investigation of potential violations hereof; (iii) detect, prevent, or otherwise address fraud, security, or technical issues; or (iv) protect the rights and property of Affiniv, its users and the public. You acknowledge that you are responsible for setting access rights and privileges for any of your Permitted Users.

(c) Copyright Policy. Affiniv honors and recognizes copyright law and expects all customers and users of the Services to comply as well. Affiniv reserves the right to terminate the account of any customer or user who continuously violates or is believed to be continuously violating the rights of copyright owners.

(a) Ownership of Affiniv IP. Affiniv and its licensors will own and retain all rights, title, and interest in and to the Services and all materials therein, including software (as defined below, and any other necessary software used in connection with the Services), Java applets, images, text, graphics, designs, illustrations, patents, trademarks, service marks, copyrights, photographs, audio, videos, music, information, data, other files and the arrangement thereof, content belonging to other users, Documentation and all work product and deliverables under each Order Form and Statement of Work (collectively, "Affiniv IP"). "Documentation" means any user documentation, on any media, provided by Affiniv for use with the Services.

(b) Limited License. During the term of this Agreement, and as applicable to the Services you purchase, you are granted a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use the Services and Documentation for your internal business purposes, subject to the terms and conditions of this Agreement. For the avoidance of doubt, you must comply with any scope restrictions or limitations for the Services you purchase.

(c) Restrictions. You agree that you will not (i) copy, modify, publish, adapt, create derivative works of, sublicense, translate, sell, distribute, transmit, perform, display, reverse engineer, decipher, decompile or otherwise disassemble any portion of the Services or other Affiniv IP or cause others to do so; (ii) remove, alter, cover or obfuscate any copyright notice or other proprietary rights notice placed on or displayed by the Services and Documentation, whether in machine language or human readable form; (iii) "frame" or "mirror" any part of the Services, without Affiniv's prior written authorization; (iv) use meta tags or code or other devices containing any reference to Affiniv or the Services in order to direct any person to any other website for any purpose; (v) rent, lease, loan, resell, sublicense, distribute or otherwise transfer the Services or Documentation to any third party or use the Services (including Mobile Apps) or Documentation to provide time sharing or similar services for any third party or make any commercial use of the Services or Documentation, other than as intended; (vi) use any data mining, robots, or similar data gathering or extraction methods or otherwise collect any pictures, descriptions, data or other content from the Services or Documentation; (vii) forge headers or otherwise manipulate identifiers in order to disguise the origin of any information transmitted through the Services; (viii) use any automated methods or processes to create user accounts or access the Services, (ix) remove, circumvent, disable, damage or otherwise interfere with any security or other technological features or measures of the Mobile Apps and other Services, or attempt to probe, scan or test the vulnerability of a network and or system or to breach any security measures; or (x) use the Services or other Affiniv IP other than for their intended purpose. Any use of the Services or other Affiniv IP other than as expressly authorized herein, without the prior written consent of Affiniv, is strictly prohibited and will violate and terminate the license granted herein. You agree to promptly notify Affiniv in writing of any unauthorized use of the Services, Documentation or other Affiniv IP that comes to your attention, cooperate and assist with any actions taken by Affiniv to prevent or terminate unauthorized use of the Services, Documentation and other Affiniv IP, and use reasonable efforts to prevent any such unauthorized use of the Services, Documentation and other Affiniv IP.

(d) Reservation of Rights. Unless explicitly stated herein, nothing in this Agreement will be construed as conferring any license to intellectual property rights, whether by estoppel, implication or otherwise. Affiniv reserves all rights not expressly granted herein in the Services and the other Affiniv IP. This license is revocable at any time.

(a) You agree and consent to our communicating information, notices, messages, service alerts, announcements, agreements, privacy notices, disclosures or other communications ("Electronic Communications") associated with the Services to you and Permitted Users electronically by posting such Electronic Communications in your Affiniv Account, e-mailing such Electronic Communications to the e-mail address on file or by sending such Electronic Communications to you and Permitted Users via SMS text message to the mobile number on file in the relevant Affiniv Account.

(b) Unless and until you opt-out of receipt of Electronic Communications via SMS text messaging, you expressly give us permission to send you text messages to your and Permitted Users' mobile devices. You acknowledge and understand that such text messages may cause you and Permitted Users to incur charges from the wireless service provider or deductions from the applicable calling or texting plans. Text messages may include information about our Services, including modifications to this Agreement or our Privacy Policy, and other communications Affiniv may desire to send.

(c) Electronic Communications are deemed to be received - at the latest - when they are sent to you or Permitted Users at the last email address or wireless phone number provided us. You will ensure that your and Permitted Users' email address and wireless phone number will be kept up to date in order that we may communicate with you and Permitted Users.

Affiniv welcomes and encourages feedback, comments, and suggestions for improvements to the Services and Documentation ("Feedback"). By providing Feedback, you agree that all Feedback becomes Affiniv's exclusive property. Additionally, you grant Affiniv a non-exclusive, perpetual, irrevocable, paid-up, royalty-free, worldwide, transferable license, with right to sublicense, to make, have made, sell, offer for sale, use, import, reproduce, distribute, display, perform, and make derivative works of the Feedback.

"Affiniv", Affiniv's logos and any other trade name or slogan contained in or used in connection with the Services are trademarks or service marks of Affiniv, its partners or its licensors and may not be copied, imitated or used, in whole or in part, without the prior written permission of Affiniv or the applicable trademark holder. In addition, the look and feel of the Services, including all page headers, custom graphics, button icons and scripts, is the service mark, trademark and/or trade dress of Affiniv and may not be copied, imitated or used, in whole or in part, without Affiniv's prior written permission. All other trademarks, registered trademarks, product names and company names or logos mentioned in connection with the Services are the property of their respective owners. Reference to any products, services, processes or other information, by trade name, trademark, manufacturer, supplier or otherwise does not constitute or imply endorsement, sponsorship or recommendation thereof by Affiniv.

You agree that you will use the Services and provide, access and use Customer Content in compliance with all applicable local, state, national and international laws, rules and regulations. You will not, will not agree to, and will not authorize or encourage any third party to: (a) use the Services to transmit or otherwise distribute any content that you do not have the necessary rights in or that is unlawful, defamatory, libelous, harassing, abusive, fraudulent or obscene, that contains viruses, or is otherwise objectionable, as reasonably determined by Affiniv; (b) interfere or attempt to interfere with the proper working of the Services or prevent others from using the Services; or (c) use the Services for any fraudulent or unlawful purpose. Violation of any of the foregoing may result in immediate termination of this Agreement, at Affiniv's sole discretion, and may subject you to state and federal penalties and other legal consequences. Affiniv reserves the right, but will have no obligation, to review the Customer Content and use of the Services, including in relation to Affiniv user complaints or disputes, in order to determine whether a violation of this Agreement has occurred or to comply with any applicable law, regulation, legal process, or governmental request.

(a) Definition. "Confidential Information" means non-public business information, know-how, and trade secrets in any form, including information regarding our product plans, security practices and policies, and any other information a reasonable person should understand to be confidential, which is disclosed by or on behalf of either party or its affiliates to the other party or its affiliates, directly or indirectly, in writing, orally, or by inspection of tangible objects, and whether such information is disclosed before or after the effective date of this Agreement. Confidential Information includes any portion of this Agreement and its terms that is not publicly available on our website. "Confidential Information" excludes information that (i) is publicly known and made generally available in the public domain prior to the time of disclosure by the disclosing party through no action or inaction of the receiving party; (ii) is already in the possession of the receiving party at the time of disclosure by the disclosing party, as shown by the receiving party's files and records; or (iii) is obtained by the receiving party from a third party without a breach of the third party's obligations of confidentiality.

(b) Maintenance of Confidentiality. The party receiving Confidential Information hereunder agrees to take reasonable steps, at least substantially equivalent to the steps it takes to protect its own proprietary information, but not less than reasonable care, to prevent the unauthorized duplication or disclosure of the Confidential Information to third parties without the disclosing party's prior written consent. The receiving party may disclose the disclosing party's Confidential Information to the receiving party's employees or agents who reasonably need to have access to such information to perform the receiving party's obligations under this Agreement, and who will treat such information as Confidential Information under the terms of this Agreement. The receiving party may disclose the disclosing party's Confidential Information if required by law so long as the receiving party gives the disclosing party written notice of the requirement prior to the disclosure (where permitted) and reasonable assistance, at the disclosing party's expense, in limiting disclosure or obtaining an order protecting the information from public disclosure.

(c) Return of Materials and Effect of Termination. Upon written request of the disclosing party, or in any event upon any termination or expiration of this Agreement, the receiving party will return to the disclosing party or destroy all materials, in any medium, to the extent containing or reflecting any of the disclosing party's Confidential Information. With respect to your Customer Content, we will make your Customer Content available for download at any time upon your request during the term of this Agreement and for a period of 90 days following expiration or termination of this Agreement (excluding Customer Content resulting from Free Trials, which are covered by Section 1(e)). Following such 90-day period, we may purge your Customer Content from our systems. The obligations in this Section 9 survive for three years following expiration or termination of this Agreement, except that Confidential Information that constitutes a trade secret of the disclosing party will continue to be subject to the terms of this Section 9 for as long as such information remains a trade secret under applicable law.

(d) Privacy Policy. Affiniv collects personal and other information in connection with the Services. By using the Services, you agree to be bound by the terms of our Privacy Policy.

Without limiting any other representation, warranty or covenant of either party herein, each party hereby represents and warrant to the other that: (a) it has the full right, power and authority to enter into this Agreement; (b) this Agreement is a valid and binding obligation of such party; and (c) it will perform it obligations hereunder in compliance with all applicable laws, rules and regulations. Further, you hereby represent and warrant to Affiniv that (i) you have the right to grant to Affiniv and its suppliers the rights granted herein and that none of the Customer Content contains any material that infringes upon any third-party right, including rights arising from contracts between you and third parties, copyright, trademark, class action, patent, consumer protection laws, trade secret, moral rights, privacy rights, rights of publicity, or any other intellectual property or proprietary right, or which slanders, defames, libels, or invades the right of privacy, publicity, or other property rights of any person; and (ii) none of the Customer Content provided by you hereunder contains any viruses, Trojan horses, trap doors, back doors, Easter eggs, worms, time bombs, cancelbots, or other computer programming routines that may potentially damage or interfere with the Services, or intercept or expropriate any system data or personal information from the Services.

The term of this Agreement will continue until terminated. Without limiting Affiniv's rights to terminate as set forth elsewhere in this Agreement, Affiniv may terminate this Agreement immediately upon written notice to you for breach of Section 3, 4, 8, 9 or 10. In the event of a material breach by either party of any other provision of this Agreement, the non-breaching party may terminate this Agreement upon 5 business days' prior written notice without liability to the other party. Either party may terminate this Agreement for convenience at any time upon at least 10 business days' prior written notice to the other party. Upon termination of this Agreement, you will be responsible for paying (a) fees payable for the remainder of any ongoing Subscription Terms, unless this Agreement was terminated by you for Affiniv's uncured material breach or was terminated by Affiniv for convenience, and (b) any other amount due under this Agreement through the effective date of termination, and you authorize Affiniv to charge your Payment Method immediately upon termination for the full amount payable hereunder. No refunds of fees paid under this Agreement will be provided. Termination of this Agreement will not relieve either party of any obligations or liabilities that have accrued prior to the termination date (including obligations to pay fees, taxes, interest and collection costs) and is without prejudice to any other rights and remedies either party may have. In addition, each party's obligations as provided in the following sections of this Agreement will survive termination: 2, 3, 4(a), 6-9, 11-16 and 17 (excluding (a)).

(a) Applicability. This Section 12 only applies to purchase of Services through an authorized distributor or reseller (a "Channel Partner"). If you are uncertain as to the applicability of this section to your purchase, you should contact Affiniv for further information.

(b) Channel Partners. If you ordered your Services from a Channel Partner, then the following terms apply:

(i) This Agreement is not exclusive of any rights you obtain under your agreement with the Channel Partner (the "Channel Partner Sale Agreement"); however, if there is any conflict between the provisions of this Agreement and the Channel Partner Sale Agreement, then the provisions of this Agreement prevail. If a Channel Partner has granted you any rights that Affiniv does not also directly grant to you in this Agreement, or that conflict with this Agreement, then your sole recourse with respect to such rights is against the Channel Partner.

(ii) Your Subscription Term will run for the period of time stated in the Channel Partner Sales Agreement and, subject to Section 11, it will expire, renew and terminate in accordance with the terms of the Channel Partner Sale Agreement.

(iii) Section 2 does not apply to you, and your billing and payment rights and obligations are governed by the Channel Partner Sale Agreement. However, if the Channel Partner from whom you purchased the Services fails to pay Affiniv any amounts due in connection with your Services, then Affiniv may suspend your Services, with or without notice to you. You agree that your remedy in the event of such suspension is solely against the Channel Partner and that Affiniv is not liable to you in any manner for such suspension.

(a) Your Indemnity. You agree to defend, indemnify and hold Affiniv and its affiliates and each of their respective directors, officers, employees, agents, contractors, suppliers, licensors and representatives, and affiliates of each of the foregoing, harmless from and against any losses, costs, liabilities, claims, demands, damages and expenses, including reasonable attorneys' fees, arising out of or related to (a) your violation of any term of this Agreement, (b) your unauthorized use of and access to the Services, (c) your violation of any rights of a third party, including any right of privacy or intellectual property rights; (d) any other party's access and use of the Services with your username, password or any other authentication credentials; (e) your violation of any applicable laws, rules or regulations, (f) Customer Content, or (h) your negligence or willful misconduct. The indemnified party agrees to give you prompt written notice of any claim and to reasonably cooperate with your defense of such claim, at your expense.

(b) Affiniv Indemnity. Affiniv agrees to defend, indemnify and hold you and your affiliated companies harmless from and against any and all third party claims and pay all awarded damages, losses, liabilities, costs and expenses or settlement related thereto arising from allegations that the Services or any portion thereof infringe(s) or otherwise violate(s) such third-party's U.S. patents, trademarks or copyrights. You must give Affiniv prompt written notice of any claim and reasonably cooperate with Affiniv's defense of such claim, at Affiniv's expense. If a claim under this paragraph is made or likely to be made, Affiniv may in its sole discretion: (i) procure a license to allow you to continue using the allegedly infringing component(s) of the Services, (ii) modify the infringing component(s) to make them non-infringing, or (iii) if (i) and (ii) are not reasonably available, terminate your right to use the infringing component(s) effective immediately without liability.

THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. EXCEPT AS EXPRESSLY SET FORTH HEREIN, AFFINIV AND ITS AFFILIATES AND SUBSIDIARIES MAKE NO WARRANTY, EXPRESS, IMPLIED, STATUTORY OR OTHERWISE WITH RESPECT TO ANY MATTER, INCLUDING THE SERVICES. AFFINIV EXPRESSLY DISCLAIMS ALL REPRESENTATIONS, WARRANTIES, GUARANTEES AND CONDITIONS, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT OR NON-INFRINGEMENT OR THOSE ARISING OUT A COURSE OF DEALING OR USAGE OF TRADE. FURTHER, AFFINIV DOES NOT WARRANT THE RESULTS OR PROVISION OR USE OF THE SERVICES, INCLUDING THAT YOU WILL RECEIVE ANY BUSINESS BENEFITS AS A RESULT OF THE SERVICES, AND YOU ASSUME ALL RISK AND RESPONSIBILITY WITH RESPECT THERETO. AFFINIV MAKES NO WARRANTY, EXPRESS OR IMPLIED, RELATED TO THE AVAILABILITY, UPTIME, OR QUALITY OF THE SERVICES, AND AFFINIV MAY FREELY ADD, MODIFY, UPDATE, REMOVE, AND REPLACE ANY SERVICES.

UNDER NO CIRCUMSTANCES, INCLUDING NEGLIGENCE, WILL AFFINIV, ITS AFFILIATES, AND ITS SUBSIDIARIES BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, RELIANCE, OR EXEMPLARY DAMAGES, OR ANY LOSS OF PROFIT OR REVENUE (WHETHER INCURRED DIRECTLY OR INDIRECTLY), ANY LOSS OF GOODWILL OR BUSINESS REPUTATION, ANY LOSS OF DATA OR CONTENT SUFFERED, COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, OR OTHER INTANGIBLE LOSS, THAT RESULTS FROM THIS AGREEMENT OR THE PROVISION OR USE OR THE INABILITY TO PROVIDE OR USE THE SERVICES, EVEN IF AFFINIV HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT WILL AFFINIV AND ITS AFFILIATES AND SUBSIDIARIES' TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION ARISING OUT OF OR RELATING TO THIS AGREEMENT (WHETHER IN CONTRACT OR TORT, INCLUDING NEGLIGENCE, WARRANTY, INDEMNIFICATION OR OTHERWISE) EXCEED THE AMOUNT RECEIVED BY AFFINIV FROM YOU DURING THE TWELVE MONTH PERIOD PRIOR TO THE EVENT GIVING RISE TO THE CLAIM. YOU WILL NOT COMMENCE ANY ACTION, SUIT OR PROCEEDING AGAINST AFFINIV MORE THAN ONE YEAR AFTER THE DATE UPON WHICH THE CLAIM AROSE.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR CONDITIONS OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR LOSS OR DAMAGE CAUSED BY NEGLIGENCE, BREACH OF CONTRACT OR BREACH OF IMPLIED TERMS, OR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ONLY THE LIMITATIONS WHICH ARE LAWFUL WILL APPLY TO YOU AND AFFINIV'S LIABILITY WILL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

(a) Updates to this Agreement. From time to time, Affiniv may change, modify, add, or remove portions of this Agreement (each an "Update"), and reserves the right to do so in its sole discretion. If Affiniv Updates this Agreement, it will make the Updated Agreement available here, and the Updated Agreement will indicate the date of the latest revision. Affiniv encourages you to review this Agreement periodically for changes. In the event that Updates to this Agreement materially alter your rights or obligations hereunder, Affiniv will make reasonable efforts to notify you of the Updates. For example, Affiniv may send a message to your email address that is currently associated with your Affiniv Account or generate a pop-up or similar notification when you access your Affiniv Account for the first time after such material changes are made. All Updated Agreements automatically take effect 30 days after they are made available through the Services, except that (i) disputes between you and Affiniv will be governed by the version of this Agreement that was in effect on the date the dispute arose and (ii) unless specifically agreed otherwise, if you do not agree with any changes to this Agreement, you may terminate this Agreement as set forth above. Your continued access to or use of the Services after an Updated Agreement has become effective indicates that you have read, understood and agreed to the current version of this Agreement.

(b) Audit Rights. Upon 15 days' notice, Affiniv may audit your use of the Services to ensure compliance with license, payment and other terms of this Agreement. You will cooperate with Affiniv's auditors and provide reasonable assistance and access to information. If the audit uncovers underpaid fees owed to Affiniv, you will pay those fees and if the audit uncovers a material underpayment of fees or material breach, you will pay Affiniv's costs incurred in conducting the audit within 30 days of written notification of the amounts owed. All information gathered as part of the audit will be treated as your Confidential Information.

(c) Entire Agreement; Conflicts. This Agreement, together with the Privacy Policy and all Statements of Work and Order Forms, sets forth the entire agreement between Affiniv and you, and supersedes any and all prior agreements (whether written or oral) with respect to the subject matter set forth herein. If there is a conflict between the terms of this Agreement and the terms of an Order Form or Statement of Work, the terms of this Agreement will control unless the Order Form or Statement of Work states that a specific provision of this Agreement will be superseded by a specific provision of the Order Form or Statement of Work, and then the superseded terms will only apply to the applicable Order Form or Statement of Work, and not to any other Order Form or Statement of Work.

(d) Customer List. Affiniv may use your name and logo on its website and customer lists to identify you as a customer of the Services, unless you notify Affiniv in writing to stop doing so.

(e) Miscellaneous. This Agreement, and any rights and licenses granted hereunder, may not be transferred or assigned by you without the prior written consent of Affiniv. Affiniv may freely assign or transfer this Agreement. Both parties are independent contractors, and neither party is an agent, representative or partner of the other. In this Agreement, "including" means "including without limitation". Affiniv may, in its sole discretion, work with licensors, vendors, contractors and other third parties to fulfill any obligations in this Agreement or to support the Services, and we may change our use of licensors, vendors, contractors and other third parties without notice to you. Any notices under this Agreement will be sent by Affiniv to at least one of the addresses provided to Affiniv in connection with your registration or updates thereto (or in a separate writing) and will be sent by you to the address for Affiniv shown on www.affiniv.com. The waiver of any breach or default of this Agreement will not constitute a waiver of any subsequent breach or default, and will not act to amend or negate the rights of the waiving party. If any provision contained in this Agreement is determined to be invalid, illegal, or unenforceable in any respect under any applicable law, then such provision will be severed and replaced with a new provision that most closely reflects the original intention of the parties, and the remaining provisions of this Agreement will remain in full force and effect. Headings are provided for convenience but do not constitute part of this Agreement.

(g) Questions. If you have any questions related to this Agreement, please contact us at [email protected]