Best CSAT Software to Measure and Improve your Customer Satisfaction
Create CSAT surveys in minutes. Embed them on your website or app, or send them via email, SMS, or WhatsApp. Calculate the CSAT score on your dashboard automatically. Use customer properties to segment results and Close the loop effortlessly.
No Credit Card Required
500+ Brands Trust Affiniv to transform their Customer Experience
Trusted by 500+ teams who care about Customer Experience
Create a CSAT Survey for any customer touchpoint
With our Survey Builder, you can quickly create a CSAT survey for any touch-point in your customer journey. You can use numeric scales or visual ones like star and smiley scales for the CSAT question. Also, create an open-ended follow-up question to get detailed feedback
Use brand theme for CSAT survey and Email
Use your brand themes like colors, logo, background colors, images, etc., to build trust with your customers. The themes can also be customized for Web surveys, and email surveys.
Send CSAT Survey via Email and Other Channels with full personalization
Affiniv is an all-in-one CX platform – create and send surveys over Email and other channels like SMS, WhatsApp, without having to configure multiple tools. That means reduced cost and lower effort. For Email, the survey scales are embedded right within the email body to increase the response rate. You can also customize the subject, and use personalizations like First Name, Order number, etc.
Show CSAT survey on your website or App
You can show the survey on your website or app. The survey can be shown both in the embedded mode on a page or as a popup. You can configure rules to show the popup on specific pages, after a few seconds of delay, based on user properties, and so on.
Use modern scale types for your CSAT Surveys
Use the traditional 5-point scale or more modern Smiley face or 5-Star Scales
Integrations and APIs
Fully automate your survey – from sending to response analytics
Experience it yourself in 10 minutes
No credit card required · Free up to 25 responses
Top customer success teams rely on Affiniv to delight their customers
500+
Happy Businesses
1,500+
Surveys sent per min
85
Our NPS
CSAT Dashboard for Real-time Responses and Analytics
Get auto-calculated CSAT scores and detailed response analytics
Auto-calculated CSAT Scores with Real-time Responses
You can see customer responses with their details like name, order information, product information, etc on the dashboard. Scores of the standard surveys like CSAT, and NPS, are automatically calculated.
CSAT score trends and industry benchmarks
Keep track of CSAT score trends on the dashboard and see how it progresses month-on-month. You can also compare your score to the industry benchmarks.
Analyze and Segment Responses by customer attributes
Segment responses by various customer attributes, such as demographic data points, order information, product, and subscription information, etc.
Customer retention and growth
Auto-Request social reviews
Automatically follow-up with Satisfied customers to post review on social media - Google, Yelp, Facebook, G2 etc.
Unhappy customers to Fans
Automatically send unhappy customer reviews to ticketing or CRM systems, so that right teams can respond on time.
Voice-of-customer for whole org
Invite different stakeholders to view and act on customer feedback to make your product or services better
Why Choose Affiniv?
Simple to setup and use, no coding needed
Affiniv is meant to be a simple, no-code survey maker. You don't need the help of a developer to set it up. It comes loaded with features like survey maker, email configurations, Web survey configurations, dashboard, etc. These features are straightforward to use with help available all the way
Get great response rates
With Affinv, you can create surveys and then send them over multiple channels like email, SMS, web, WhatsApp, etc. You can also configure gentle reminders which will only be sent to the customers who have not responded to the first email. Multiple channels and reminders together, help you get the best response rate.
Create great-looking surveys your customers love
You can create a great-looking Survey in a matter of minutes. Use your brand guidelines and themes while setting up surveys and survey emails. Use logic to show it to the right customer segment
AI-Powered analytics dashboard to discover customer insights
With a powerful analytics dashboard, you can easily uncover the key customer insights to delight your customers. You can slice and segment the data like a pro using our filters without having to switch between tools.
Powerful, yet Affordable
Affiniv is built for businesses of all sizes. Does all the heavy-lifting for you without burning a hole in your budgets. That's one of the reason why brands switch to us from some of our larger competitors.
Trusted by Leaders Who Care About Customer Experience
"With Affiniv, it was a breeze for us to get our key metrics like NPS, CSAT. No coding, nothing complex. And yes, the support was amazing!"
Swapnil
Head of Customer Success
Indifi
"We integrated Affiniv to collect NPS from our customer base. Nicely integrates with our tech stack. Superb support. Zero hassle unlike some big names"
Chinmay
VP Sales and Operations
TalentRecruit Software
"For our customer feedback, we tried to work with many tools, like Google form, Typeform and sending the survey with ActivCampaign. With Affiniv it's one tool and all feedback in one place."
Leo Paul
VP Engineering
Capricoast & HomeLane
"Good tool to keep track of your user feedback. A number of our feature idea actually came from customer feedbacks. Bonus is the ability to increase reviews on G2!"
Rick
Customer Experience Consultant
MailerPlex Software
Get started with Affiniv today for Free
Free forever for up to 25 responses per month. 14-day fully-featured trial available.