Calculate NPS with Online NPS Calculator

Have you already sent out NPS surveys and have scores of your respondents? Just input the scores into this NPS calculator and find out the Net Promoter Score.

How does the NPS Calculator Work?

The NPS Calculator calculates the NPS score using the Net Promoter Score Formula. First it classified all respondents into 3 buckets – Promoters, Detractors, and Passives. Promoters. Promoters are the respondents who have selected 9 or 10 for the NPS Question. Respondents with 7 and 8 are Passives, and 0 to 6 are Detractors. Then, it calculates the %age of Promoters and %age of Detractors.

The NPS Formula is: (Percentage of Promoters – Percentage of Detractors)

Visit the Net Promoter Score page to understand how Affiniv can help you measure your NPS.

Join 500+ Brands using Affiniv to measure NPS

Affiniv is an all-in-one Tool To Collect and Measure NPS

Create NPS Survey, Send Survey over Email, Embed it on Web, Calculate Score, and Analyze Feedback – all using the same tool

A platform to manage Customer Feedback end-to-end

Create NPS Survey with Questions & Branding

Create a simple NPS survey or use additional questions. Use your brand theme and guidelines to fully customize the survey.

Send NPS survey via Email or other Channels

With Affiniv, send the survey via multiple channels, such as Email, SMS, and WhatsApp. The Survey is embedded within the email, giving you the best response rate. Build trust using your branding and personalization.

Embed the survey in your website

Embed an NPS survey in your website with a single line of code in minutes. No developer help is needed. The survey can be shown one-time or recurring, such as every month, quarter, etc.

Smart reminders to improve Response Rate

Get the best in the industry response rate by using multiple channels – Email, Web Survey, etc. Also you can set smart reminders on Email, SMS to get a very high response rate.

Integrations and APIs

Fully automate your survey – from sending to response analytics

Top customer success teams rely on Affiniv NPS Software to delight their customers

Happy Businesses

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Surveys sent per min

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Our NPS

Customer Insights using Analytics

Customer Insights using NPS Analytics Dashboard

Get actionable insights using our real-time analytics dashboard.

Auto-calculation of NPS, CSAT Scores

Scores are auto-calculated for standard surveys like NPS, CSAT, eNPS etc.

Channel performance metrics

View the performance of each channel - stats such as scheduled, sent, opens, bounces, responses, etc. for each channel

Segmentation and Analytics

Segment results based on user properties - age, city, purchase amount, and many more.

Close the Loop

Customer retention and growth

Auto-Request social reviews

Automatically follow-up with promoters to post review on social media - Google, Yelp, Facebook, G2 etc.

Unhappy customers to Fans

Automatically send unhappy customer reviews to ticketing or CRM systems, so that right teams can respond on time.

Voice-of-customer for whole org

Invite different stakeholders to view and act on customer feedback to make your product or services better

Top reasons to choose Affiniv NPS Software

Ensures Maximum Response Rates

Response rates are the backbone of any NPS survey. Affiniv NPS Software is specifically designed to capture maximum response rates. Features like embedding survey in the email, multiple distribution channels, smart reminders, etc, help increase response rates.

Zero-code, Ultra-simple to setup and use

You don't need to be tech-savvy to set up and operate the tool. Affiniv is a no-code platform. So, you don't need to hire a developer to insert codes for its functioning. You can set it up easily within a matter of minutes.

Create beautiful surveys that your customers love

You can create an amazing NPS Survey in a matter of minutes. Use your brand guidelines and themes while setting up surveys and survey Email. Use logic to show it to the right customer segment

Built-in analytics to unlock the key insights

With a powerful analytics dashboard, you can easily uncover the key customer insights to delight your customers. You can slice and segment the data like a pro using our filters without having to switch between tools.

Powerful, yet Affordable

Affiniv is built for businesses of all sizes. Does all the heavy-lifting for you without burning a hole in your budgets. That's one of the reason why brands switch to us from some of our larger competitors.

Trusted by leaders who care about customer experience

With Affiniv, it was a breeze for us to get our key metrics like NPS, CSAT. No coding, nothing complex. And yes, the support was amazing!

Swapnil

Head of Customer Success, Indifi

We integrated Affiniv to collect NPS from our customer base. Nicely integrates with our tech stack. Superb support. Zero hassle unlike some big names

Chinmay

VP, Sales and Operations, TalentRecruit Software

For our customer feedback, we tried to work with many tools, like Google form, Typeform and sending the survey with ActivCampaign. With Affiniv it's one tool and all feedback in one place.

Leo Paul

VP Engineering Capricoast and HomeLane

Good tool to keep track of your user feedback. A number of our feature idea actually came from customer feedbacks. Bonus is the ability to increase reviews on G2!

Rick

Customer Experience Consultant, MailerPlex Software

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NPS Calculator, Free Net Promoter Score Calculator