NPS Calculator
Enter the number of Promoters, Passives, and Detractors from your NPS survey to instantly calculate your Net Promoter Score.
Enter your survey results
Promoters = rated 9–10 · Passives = rated 7–8 · Detractors = rated 0–6
Your NPS Score
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NPS scale
How NPS is calculated
NPS = % Promoters − % Detractors
What is a good NPS score?
70 to 100
Excellent
World-class. You have a highly loyal customer base.
30 to 69
Good
Strong. Most customers are happy and likely to recommend you.
0 to 29
Decent
Acceptable but room for improvement. Focus on converting passives.
−100 to −1
Critical
More detractors than promoters. Immediate action needed.
Affiniv is an all-in-one Tool To Collect and Measure NPS
Create NPS Survey, Send Survey over Email, Embed it on Web, Calculate Score, and Analyze Feedback – all using the same tool
Join 500+ Brands using Affiniv to measure NPS
A platform to manage Customer Feedback end-to-end
Create NPS Survey with Questions & Branding
Create a simple NPS survey or use additional questions. Use your brand theme and guidelines to fully customize the survey.
Send NPS survey via Email or other Channels
With Affiniv, send the survey via multiple channels, such as Email, SMS, and WhatsApp. The Survey is embedded within the email, giving you the best response rate. Build trust using your branding and personalization.
Embed the survey in your website
Embed an NPS survey in your website with a single line of code in minutes. No developer help is needed. The survey can be shown one-time or recurring, such as every month, quarter, etc.
Smart reminders to improve Response Rate
Get the best in the industry response rate by using multiple channels – Email, Web Survey, etc. Also you can set smart reminders on Email, SMS to get a very high response rate.
Integrations and APIs
Fully automate your survey – from sending to response analytics
Top customer success teams rely on Affiniv NPS Software to delight their customers
500+
Happy Businesses
1,200+
Surveys sent per min
85
Our NPS
Customer Insights using NPS Analytics Dashboard
Get actionable insights using our real-time analytics dashboard.
Auto-calculation of NPS, CSAT Scores
Scores are auto-calculated for standard surveys like NPS, CSAT, eNPS etc.
Channel performance metrics
View the performance of each channel - stats such as scheduled, sent, opens, bounces, responses, etc. for each channel
Segmentation and Analytics
Segment results based on user properties - age, city, purchase amount, and many more.
Customer retention and growth
Auto-Request social reviews
Automatically follow-up with promoters to post review on social media - Google, Yelp, Facebook, G2 etc.
Unhappy customers to Fans
Automatically send unhappy customer reviews to ticketing or CRM systems, so that right teams can respond on time.
Voice-of-customer for whole org
Invite different stakeholders to view and act on customer feedback to make your product or services better
Why Choose Affiniv NPS Software?
Ensures Maximum Response Rates
Response rates are the backbone of any NPS survey. Affiniv NPS Software is specifically designed to capture maximum response rates. Features like embedding survey in the email, multiple distribution channels, smart reminders, etc, help increase response rates.
Zero-code, Ultra-simple to setup and use
You don't need to be tech-savvy to set up and operate the tool. Affiniv is a no-code platform. So, you don't need to hire a developer to insert codes for its functioning. You can set it up easily within a matter of minutes.
Create beautiful surveys that your customers love
You can create an amazing NPS Survey in a matter of minutes. Use your brand guidelines and themes while setting up surveys and survey Email. Use logic to show it to the right customer segment
Built-in analytics to unlock the key insights
With a powerful analytics dashboard, you can easily uncover the key customer insights to delight your customers. You can slice and segment the data like a pro using our filters without having to switch between tools.
Powerful, yet Affordable
Affiniv is built for businesses of all sizes. Does all the heavy-lifting for you without burning a hole in your budgets. That's one of the reason why brands switch to us from some of our larger competitors.
Trusted by Leaders Who Care About Customer Experience
"With Affiniv, it was a breeze for us to get our key metrics like NPS, CSAT. No coding, nothing complex. And yes, the support was amazing!"
Swapnil
Head of Customer Success
Indifi
"We integrated Affiniv to collect NPS from our customer base. Nicely integrates with our tech stack. Superb support. Zero hassle unlike some big names"
Chinmay
VP Sales and Operations
TalentRecruit Software
"For our customer feedback, we tried to work with many tools, like Google form, Typeform and sending the survey with ActivCampaign. With Affiniv it's one tool and all feedback in one place."
Leo Paul
VP Engineering
Capricoast & HomeLane
"Good tool to keep track of your user feedback. A number of our feature idea actually came from customer feedbacks. Bonus is the ability to increase reviews on G2!"
Rick
Customer Experience Consultant
MailerPlex Software
NPS FAQs
- Net Promoter Score (NPS) is a customer loyalty metric that measures how likely your customers are to recommend your product or service. It is calculated from responses to the single question: "How likely are you to recommend us to a friend or colleague?" on a scale of 0–10.
- Respondents are split into three groups: Promoters (9–10), Passives (7–8), and Detractors (0–6). NPS = % Promoters − % Detractors. It ranges from −100 (all detractors) to +100 (all promoters).
- NPS scores vary by industry. Generally: 0–29 is decent, 30–69 is good, and 70+ is excellent. A negative score means you have more detractors than promoters — a signal to act quickly.
- Most companies measure NPS quarterly or after key touchpoints (post-purchase, post-support). Measuring too frequently can fatigue respondents; measuring too rarely misses trend signals.
What is Net Promoter Score (NPS)?
How is NPS calculated?
What is a good NPS score?
How often should I measure NPS?
Automate your NPS surveys with Affiniv
Don't manually count responses. Affiniv collects NPS automatically, calculates scores in real time, and gives you AI-powered insights — from $25/month.