Deliver World-Class Customer Experience with the Smartest NPS Software
Turn customers into your brand ambassadors. Capture maximum feedback, analyze accurately, and find key insights to deliver a great customer experience.
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Join 500+ Companies using Affiniv for their NPS Program
Create an NPS Survey in Minutes
Use our powerful survey creator to create an NPS survey in minutes. Choose from follow-up questions like Choice question, Open-ended question or Scales. Use different thank you pages for promoters, detractors, and passives.
Use your branding for NPS survey and Email templates.
Fully customize your survey page with your own logo, color theme, background images, etc. Customize you email template as well according to your brand guidelines.
Send NPS survey via Email or over many other channels
With Affiniv NPS software, you can create and send surveys from the same tool. The surveys and scale get embedded in the email for a great response rate.
You can also send Surveys using SMS, WhatsApp, or directly send the link.
Embed the survey in your website
Embed the NPS survey in your website. The survey can automatically be triggered at a specified interval. For example 10 days from the user subscription, every month to capture monthly NPS, and more.
Get the highest response rate using smart reminders
Get the best in the industry response rate by using multiple channels – Email, Web Survey, etc. Also you can set smart reminders on Email, SMS to get a very high response rate.
Integrations and APIs
Fully automate your survey – from sending to response analytics
Top customer success teams rely on Affiniv NPS Software to delight their customers
Surveys sent per min
Customer Insights using Analytics
Customer Insights using NPS Analytics Dashboard
Get actionable insights using our real-time analytics dashboard.
Auto-calculation of NPS, CSAT Scores
Scores are auto-calculated for standard surveys like NPS, CSAT, eNPS etc.
Channel performance metrics
View the performance of each channel - stats such as scheduled, sent, opens, bounces, responses, etc. for each channel
Segmentation and Analytics
Segment results based on user properties - age, city, purchase amount, and many more.
Close the Loop
Customer retention and growth
Top reasons to choose Affiniv NPS Software
Trusted by leaders who care about customer experience
SwapnilHead of Customer Success, Indifi
ChinmayVP, Sales and Operations, TalentRecruit Software
Leo PaulVP Engineering Capricoast and HomeLane
RickCustomer Experience Consultant, MailerPlex Software
Get started for with Affiniv today for Free
Free for ever for up to 100 customers per month. 14-day fully-featured trial trial