Deliver World-Class Customer Experience with the Smartest NPS Software
Turn customers into your brand ambassadors. Capture maximum feedback, analyze accurately, and find key insights to deliver a great customer experience.
No Credit Card Required
Trusted by 500+ teams who care about Customer Experience
Create an NPS Survey in Minutes
Use our powerful survey creator to create an NPS survey in minutes. Choose from follow-up questions like Choice question, Open-ended question or Scales. Use different thank you pages for promoters, detractors, and passives.
Use your branding for NPS survey and Email templates.
Fully customize your survey page with your own logo, color theme, background images, etc. Customize you email template as well according to your brand guidelines.
Send NPS survey via Email or over many other channels
With Affiniv NPS software, you can create and send surveys from the same tool. The surveys and scale get embedded in the email for a great response rate. You can also send Surveys using SMS, WhatsApp, or directly send the link.
Embed the survey in your website
Embed the NPS survey in your website. The survey can automatically be triggered at a specified interval. For example 10 days from the user subscription, every month to capture monthly NPS, and more.
Get the highest response rate using smart reminders
Get the best in the industry response rate by using multiple channels – Email, Web Survey, etc. Also you can set smart reminders on Email, SMS to get a very high response rate.
Integrations and APIs
Fully automate your survey – from sending to response analytics
Experience it yourself in 10 minutes
No credit card required · Free up to 25 responses
Top customer success teams rely on Affiniv NPS Software to delight their customers
500+
Happy Businesses
1,200+
Surveys sent per min
85
Our NPS
Customer Insights using NPS Analytics Dashboard
Get actionable insights using our real-time analytics dashboard.
Auto-calculation of NPS, CSAT Scores
Scores are auto-calculated for standard surveys like NPS, CSAT, eNPS etc.
Channel performance metrics
View the performance of each channel - stats such as scheduled, sent, opens, bounces, responses, etc. for each channel
Segmentation and Analytics
Segment results based on user properties - age, city, purchase amount, and many more.
Customer retention and growth
Auto-Request social reviews
Automatically follow-up with promoters to post review on social media - Google, Yelp, Facebook, G2 etc.
Unhappy customers to Fans
Automatically send unhappy customer reviews to ticketing or CRM systems, so that right teams can respond on time.
Voice-of-customer for whole org
Invite different stakeholders to view and act on customer feedback to make your product or services better
Why Choose Affiniv?
Ensures Maximum Response Rates
Response rates are the backbone of any NPS survey. Affiniv NPS Software is specifically designed to capture maximum response rates. Features like embedding survey in the email, multiple distribution channels, smart reminders, etc, help increase response rates.
Zero-code, Ultra-simple to setup and use
You don't need to be tech-savvy to set up and operate the tool. Affiniv is a no-code platform. So, you don't need to hire a developer to insert codes for its functioning. You can set it up easily within a matter of minutes.
Create beautiful surveys that your customers love
You can create an amazing NPS Survey in a matter of minutes. Use your brand guidelines and themes while setting up surveys and survey Email. Use logic to show it to the right customer segment
Built-in analytics to unlock the key insights
With a powerful analytics dashboard, you can easily uncover the key customer insights to delight your customers. You can slice and segment the data like a pro using our filters without having to switch between tools.
Powerful, yet Affordable
Affiniv is built for businesses of all sizes. Does all the heavy-lifting for you without burning a hole in your budgets. That's one of the reason why brands switch to us from some of our larger competitors.
Trusted by Leaders Who Care About Customer Experience
"With Affiniv, it was a breeze for us to get our key metrics like NPS, CSAT. No coding, nothing complex. And yes, the support was amazing!"
Swapnil
Head of Customer Success
Indifi
"We integrated Affiniv to collect NPS from our customer base. Nicely integrates with our tech stack. Superb support. Zero hassle unlike some big names"
Chinmay
VP Sales and Operations
TalentRecruit Software
"For our customer feedback, we tried to work with many tools, like Google form, Typeform and sending the survey with ActivCampaign. With Affiniv it's one tool and all feedback in one place."
Leo Paul
VP Engineering
Capricoast & HomeLane
"Good tool to keep track of your user feedback. A number of our feature idea actually came from customer feedbacks. Bonus is the ability to increase reviews on G2!"
Rick
Customer Experience Consultant
MailerPlex Software
Get started with Affiniv today for Free
Free forever for up to 100 customers per month. 14-day fully-featured trial.