The Best Delighted Alternative for Your CX Team

Why are businesses around the world considering Affiniv as one of the best Delighted alternatives?

Affiniv is a user-friendly tool designed to help businesses gather user feedback effortlessly. Meticulously crafted as a DIY tool for non-technical teams, Affiniv provides a simple, no-code interface that enables anyone in the team to create and distribute surveys, analyze responses, and act on AI-generated insights without technical assistance.

Whether you're capturing feedback after a purchase, website navigation, or customer support interaction, Affiniv's pre-made templates, drag-and-drop widgets, and direct distribution via Email and web-embeds ensure you're up and running quickly. Anyone from marketing, category management, to customer support can set up engaging omnichannel surveys within minutes, either using existing templates or creating their own from scratch.

Customizing the survey theme is easy, allowing you to add your brand's logo and colors for consistent branding. You can add unlimited questions, choosing from numeric scales, visual scales, multiple-choice options, or open-ended text feedback. Setting up logic for multi-question surveys is straightforward, helping to create a smooth and engaging experience for your respondents. For distribution via email, you can modify the email, personalize it (automated) with the customer's name or product details, and send it from your domain (eg, [email protected]).

Affiniv's automation-friendly features let your customer experience management run on autopilot. Teams can configure multiple automations, such as customer action-based survey triggers (eg, 7 days after purchase), smart reminders, and CRM ticket creation for dissatisfied customers. Through automated Email/SMS triggers and timely in-app and web popups, Affiniv enables you to collect feedback at key points in the customer journey, with no recurring effort. These automations not only simplify your CXM but also boost response rates by reaching users when they're most engaged.

✅ Affiniv records the data even if the respondent fills partial survey.

Once the survey is distributed, you can view real-time analytics on Affiniv's dashboard. Affiniv stands out for its variety of reports and customizable dashboard. The dashboard provides real-time automated scores for surveys like NPS, CSAT, product reviews, etc.

You can apply filters – i) date range (custom), ii) customer attributes, iii) order attributes, and iv) response type to see cohort-level details. Responses to all questions are available on the dashboard and can be downloaded in a CSV format or sent directly to your database with integrations.

Apart from the overall summary, Affiniv provides segment-wise reports (including AI-generated sentiment analysis). For example, NPS by products, CSAT by Account Managers, etc, to help you quickly identify segments that may need your attention.

A master dashboard is available to see the overall performance of the business, not just a "project"-level dashboard. You also get distribution funnel stats of each survey and all channels (surveys scheduled, sent, delivered, opened, responded) on the dashboard.

Affiniv's AI-powered dashboard provides actionable insights through AI-generated sentiment analysis. It highlights top tags/keywords and their current sentiment (positive, negative, neutral). Additionally, you receive alerts for any significant shifts in sentiment, such as a gradual decline in delivery experience over the last six weeks. You can click on tags and view the associated customer comments. For example, click on "Product Effectiveness", and it shows you all the comments associated with it. These tags are also displayed against each customer response.

Furthermore, AI-generated sentiment analysis from previous durations is available for reference at any point.

Businesses should not compromise on insights as they grow. With Affiniv, you can survey ~3x more customers at the same price, with more support and customized features! Moreover, they don't have to worry about the additional cost of adding internal users as Affiniv doesn't charge for seats.

Affiniv stands out as an affordable customer experience management platform thanks to our strategic choices. Here's an overview of the key factors behind Affiniv's low costs:

• Flexible and scalable pricing – Affiniv provides a pricing structure suited for businesses of different sizes. The tiered system ensures businesses pay only for the capacity they require, making Affiniv more cost-effective than competitors with less flexible pricing. For Enterprises with fluctuating volumes, Affiniv offers a flexible volume-based monthly-billing. 👉 Schedule a meeting now to discuss your business needs and receive a personalized plan that perfectly fits your requirements.
• Bootstrapped operations – Being a self-funded SaaS company, Affiniv grows without external investment. This means that we are not controlled by anyone, and the decisions we make are only to delight our clients. This also allows for lean operations, no investor-driven pricing pressures, and the ability to pass savings directly to clients. And of course, we continue to innovate for you, without the fear of being sunset by someone else.
• User-friendly, no-code platform – Built with simplicity in mind, Affiniv's platform requires no coding skills, allowing users to quickly set up surveys without technical help. Features like drag-and-drop survey building, logic jumps, customizable templates, and integrations reduce reliance on developers or IT teams. Competitors like SurveySparrow or AskNicely may demand more technical setup, increasing implementation costs.

With these integrations, you can push the data directly into your systems in real-time. For example, send customer feedback directly to a Slack channel.

Affiniv's team does the heavy lifting during transition. Our dedicated team takes on the tasks associated with managing data migration and system integrations. We ensure that you seamlessly transition from Delighted, without experiencing any disruptions and without worrying about your engineering bandwidth. This allows you to maintain your productivity, as you can continue from the same point where you left off on Delighted, only with a platform that offers more flexibility and support, at half the price 😊.

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