Delighted Alternative
Delighted by Qualtrics vs Affiniv
Both Delighted and Affiniv are experience management platforms used to collect and analyze feedback. Delighted has been trusted by brands around the world to create, send, and analyze surveys.
However, as Delighted is being sunset in June 2026, many businesses are now looking for alternatives.
As these businesses explore options, they’re carefully considering features and pricing to avoid the limitations they encountered with Delighted.
Affiniv emerges as a strong contender, being highly flexible, AI-powered, offering extensive integration support, and still affordable.
Why are businesses considering Affiniv as a key Delighted alternative?
Affiniv is an all-in-one CXM Platform, designed to help businesses run surveys, gather AI-powered insights, and take actions — all within a seamless workflow. Businesses can do this through surveys like Net Promoter Score (NPS), Customer Satisfaction (CSAT), and many more. Here are the top 5 reasons why Affiniv is a preferred Delighted alternative.
#1 : Easy to use 😌
With Affiniv’s simple-to-use no-code interface, pre-existing templates, and drag-and-drop widgets, the learning curve is minimal. Affiniv offers numerous automations to let surveys run on autopilot, including in-app/web popups.
Bonus: Affiniv empowers businesses to act quickly. Users can see all customer and order details against each response, send an email to a customer directly from the dashboard, or add notes and tags against a response.
#2 : Better, customized reporting 📊
Affiniv stands out for its customized dashboards and reports. It provides additional segment-wise reports (say NPS by products, categories, customer cities, etc), a master dashboard to see the overall performance of business (not just a “project”-level dashboard), and lets you filter data by custom dates.
Bonus: Affiniv offers customized dashboards and reports for Enterprise Plan users, to fulfill their specific analytics needs.
#3 : AI-powered 🔋
Affiniv provides actionable insights through an AI-generated summary of all survey responses. It also provides sentiment analysis through visually clear, color-coded (positive, negative, neutral) top tags/keywords and alerts you if there are meaningful shifts in trends.
Bonus: Businesses can subscribe unlimited team members to a weekly digest to land these insights straight in their inbox.
#4 : Affordable 💰
Businesses don’t like to compromise on insights as they grow. With Affiniv, they survey up to 2x more customers at the same price, with more support and customized features! Moreover, they don’t have to worry about the additional cost of adding internal users as Affiniv doesn’t charge for seats.
Bonus: Affiniv provides several integrations, without charging a premium for them – Shopify, Salesforce, Slack, Gladly, Hubspot, Zendesk, Freshdesk, Snowflake, and more.
#5 : Easy to transition 🤝
Affiniv’s team does the heavy lifting during transition, in terms of data migration and integrations. This means that businesses can continue from where they left off on Delighted, without having to worry about their engineering bandwidth, and let the engineers focus on their product.
Bonus: Affiniv has fully transitioned Enterprises within a week, with zero downtime, and no data loss saving them hundreds of dollars!
Free up to 100 customers. No Credit Card Required.
3 steps to keep your CX program up and running
Once you create an account, we will check in with you to see if you need any support, customized reports, or a tailored plan. We are always available at [email protected]. To learn more about Affiniv’s key features, go through the FAQs or book a Demo.
Use an affordable customer experience tool. That is easy to use. From a team that cares.
| Affiniv | Delighted | |
|---|---|---|
| Powerful Survey Creation | Yes - NPS, CSAT, Product Reviews, and more | Yes |
| Send Surveys Over Multiple Channels | Yes - Email, SMS, Web/App Embed, Shareable Links | Yes |
| Unlimited Survey Questions | Yes, in all plans | No |
| Customizable | Highly customizable survey themes, email templates, and dashboards. On-demand reports available for users. | No customization options available for dashboard. Deeper analysis needs to be done outside the tool. |
| Customer Insights and Follow-ups | AI-powered Sentiment and Trend analysis, Auto-Tagging. Capability to close the loop from dashboard. | Trend analysis, Option to tag responses, Suggested tags. |
| Ease of Use | Very simple to use. Onboarding and support teams help throughout. | Simple to use. But less support available, especially for integrations. |
| Price | More than 3000 monthly responses for under $499/month. Includes all integrations and AI-features. Flexible billing available. | ~3x more expensive for similar volume. Extra volume charges are high. Premium charges for some integrations. |
Affiniv is Trusted by Brands Around the World
Ready to start listening to your
customers in 10 minutes?
That’s as much time it takes to get going. Dive in and try it out. We are standing by!