Affiniv: Privacy Policy

Affiniv Software ("Affiniv", "we", "us" or "our") understands you care how information about you is collected and used. Affiniv is committed to protecting the privacy of individuals who interact with us. This Privacy Policy ("Privacy Policy") describes our privacy practices for our websites and services that link to this policy. This policy also details our privacy practices related to Affiniv marketing and advertising practices. Affiniv is an online customer feedback management tool. We provide the Affiniv platform and related support, professional services, and other services to our customers. In this Privacy Policy, we will refer to the Affiniv platform and related applications and services, as well as any website where this Privacy Policy is displayed, collectively as our "Services." We will refer to our emails and other marketing and advertising practices collectively as our "Communications." For the purpose of this Privacy Policy, "Personal Information" means any information relating to an identified or identifiable natural person.

We provide Services to our customers. As part of the Services, customer data and content may be stored on our computer systems. As our customer, when you use our Services to process data and content you have collected, you control the data and content you collect, what data and content are loaded into and stored by the Services, and how the data and content are used. The collection, use, transfer, and retention of customer data and content in our Services are governed by our Terms of Service, not this Privacy Policy. As a data processor, we will cooperate with you in your efforts to control your data and content.

We provide Services to our customers. As part of the Services, customer data and content may be stored on our computer systems. As our customer, when you use our Services to process data and content you have collected, you control the data and content you collect, what data and content are loaded into and stored by the Services, and how the data and content are used. The collection, use, transfer, and retention of customer data and content in our Services are governed by our Terms of Service, not this Privacy Policy. As a data processor, we will cooperate with you in your efforts to control your data and content.

We use information-gathering tools, such as cookies and web beacons, to collect information as you navigate our websites and Services. Through such tools, we receive and store information about how you use our websites and Services. For example, we receive information that your browser or device sends to our servers whenever you visit an Affiniv website. Your browser or device may tell us your internet protocol (IP) address used to connect your computer to the Internet, computer and connection information such as browser type, version, language and time zone settings, browser plug-in types, operating system, and type of device you are using. When you visit an Affiniv website, your browser may also tell us information such as the actions you take on our website, the page that led you to our website and, if applicable, the search terms you typed into a search engine that led you to our website. Our servers collect similar information when you are logged into our website or Services. The information we receive through cookies and similar technologies may be associated with you, depending on the website or Services you are using. In addition, third parties may be able to collect information about your online activities when you use our websites or Services using cookies or other technologies. We use first-party and third-party cookies, web beacons, and similar technologies in accordance with the information and options that may be provided to you when those technologies are used. We advertise online, including displaying Affiniv ads across the Internet on websites and in apps. When we advertise online to you, we may collect information through such technologies about which ads are displayed to you, which ads you click on, and the web page where the ad was displayed to you. For more information about the types of cookies we use and managing cookies, please see your rights in respect of your Personal Information below.

Affiniv websites and Services may include buttons, tools, or content that link to other companies' services (for example, a Facebook "Like" button). We may collect information about your use of these features. In addition, when you see or interact with these buttons, tools, or content, or view an Affiniv web page containing them, some information from your browser may automatically be sent to the other company. Please read that company's privacy policy for more information regarding its use of that information.

We maintain pages on many social networking sites, including LinkedIn and Facebook. We may collect information when you interact with our social networking pages

You can choose not to provide us with your Personal Information, but if you do not provide us with your Personal Information when we request it, we may not be able to provide you with the websites and Services you use, or tailor them to you.

We may use the information we collect about you under our terms of service or other agreement for our Services to:

• Provide you the Services or information you have requested
• Send you business notifications related to our Services
• Discuss payments, additional purchases, or renewal of your subscription
• Obtain feedback about our Services to enhance the Services we provide to you
Diagnose Service problems
• Periodically communicate with you about our Services through messaging
Allow other Services users to communicate with you
• Undertake internal analysis of customer patterns and behavior so we can understand what may be of interest to you and others .

We may use the information we collect about you for our legitimate interests to:

• Provide you Affiniv website content
• Operate and improve our websites
• Personalize our website, Services, and Communications to your likely interests and needs
• Conduct market research about our current and potential customers, their interests, and the effectiveness of our marketing campaigns
• Send you information by email about Affiniv, new releases, special offers, and similar marketing information
• Contact you via telephone to discuss our Services and related offers with you
• Display personalized ads to you
• Combine information we collect about you with other public or private information sources in order to provide you with Communications that may be relevant to you

We may use the information we collect about you for marketing purposes to:

• Send you information by email about Affiniv, new releases, special offers, and similar marketing information
• Contact you via telephone to discuss our Services and related offers with you
• Display personalized ads to you
• Combine information we collect about you with other public or private information sources in order to provide you with Communications that may be relevant to you
• The information we collect about you may be combined with information from third party sources. For example, your name, email address, phone number, and title may be combined with information about the company you work for that is obtained from professional networking sites and information service providers. Our processing of your Personal Information for marketing purposes outside of a consent requirement in law will be in our legitimate interest. Where required under applicable law, we will obtain your consent to the use of your Personal Information for marketing purposes. You can withdraw your consent or object to receiving further marketing information at any time as provided in our Communications or as described below.

The information we collect about you may be combined with information from third party sources. For example, your name, email address, phone number, and title may be combined with information about the company you work for that is obtained from professional networking sites and information service providers. Our processing of your Personal Information for marketing purposes outside of a consent requirement in law will be in our legitimate interest. Where required under applicable law, we will obtain your consent to the use of your Personal Information for marketing purposes. You can withdraw your consent or object to receiving further marketing information at any time as provided in our Communications or as described below.

We work with companies that provide services or help support our business. These companies may deliver customer support, provide data hosting, process and collect payments, or send Communications on our behalf. These companies may have access to your Personal Information including:

• With our affiliated companies and companies we hire under this Privacy Policy as reasonably necessary to provide or support our Services
• When you purchase a license to use or indicate interest in a third party product or service through Affiniv, so the third party may contact you about your purchase or interest
• With our resellers and other sales partners for the purpose of assisting you with ordering or Services implementation
• When we hire companies to help us market our websites and Services and provide you with information and offers related to Affiniv, including displaying ads to you across the Internet

Affiniv may also share your Personal Information:

• When we are required or believe we are required to provide information in response to a subpoena, court order, applicable law, government statute, regulation, or other legal process
• When we have a good faith belief that the disclosure is necessary in our legitimate interests to prevent or respond to fraud, defend our websites or Services against attacks, or protect the property and security of Affiniv, or the property and security of our customers and users
• To the extent necessary to meet lawful requests by public authorities, including to meet national security or law enforcement requirements
• If we merge with or are acquired by another company, we sell a website, app, or business unit, or all or a substantial portion of our assets are acquired by another company, in which case your information may be one of the assets that is transferred, subject to the terms of this Privacy Policy continuing to apply to any Personal Information that is transferred to that entity or third party
• When we aggregate and share de-identified information collected by our Services in order to provide statistical information or market research to third parties
• When you consent to the sharing

We understand that the security of your Personal Information is important. We implement reasonable administrative, technical, and physical security controls designed to protect your Personal Information from loss, misuse, unauthorized access, disclosure, alteration, or destruction.
However, despite our efforts, no security controls are completely effective and we cannot ensure or warrant the security of your Personal Information.
Your Personal Information and data files are stored on our servers and the servers of companies we hire to provide services to us. We will retain your Personal Information for as long as necessary to provide you with the websites and Services you use, as needed to comply with our legal obligations and legal rights including to prevent fraud or enforce our agreements, and for our internal business reasons such as maintenance of our archive and backup systems for a period after your use of our websites and Services ends. We retain aggregate information beyond this time for research purposes and to help us to develop and improve our services.

Your Personal Information may be transferred to and stored in the United States, or transferred to other countries where the companies we work with to help us run our business are located. In order to use our websites and Services, you authorize Affiniv to transfer your personal information across national borders. Certain of these countries may not have the same data protection laws as the country in which you initially provided the information including, where relevant, data protection laws in Europe. When we transfer your Personal Information, we will take appropriate steps to ensure your privacy rights continue to be protected.

Residents in the European Union are entitled to certain rights with respect to Personal Information that we hold about them under the General Data Protection Regulation (GDPR).

• Right of access and portability.The right to obtain access to your Personal Information, along with certain related information, and to receive that information in a commonly used format and to have it transferred to another data controller;
• Right to rectification.The right to obtain rectification of your Personal Information without undue delay where that personal information is inaccurate or incomplete;
• Right to erasure.The right to obtain the erasure of your Personal Information without undue delay in certain circumstances, such as where the Personal Information is no longer necessary in relation to the purposes for which it was collected or processed;
• Right to restriction.The right to obtain the restriction of the processing undertaken by us on your Personal Information in certain circumstances, such as where the accuracy of the Personal Information is contested by you, for a period enabling us to verify the accuracy of that Personal Information; and
• Right to object.The right to object, on grounds relating to your particular situation, to the processing of your Personal Information, and to object to processing of your Personal Information for direct marketing purposes, to the extent it is related to such direct marketing.

We take reasonable steps intended to ensure that your Personal Information we collect is accurate, complete, and current by using the most recent information provided to us. Our Services may allow you to review and edit your Personal Information by accessing your account or similar feature of the website or Service you are using.
For our websites and advertising, the following describes your options for managing the various types of cookies used by Affiniv on our websites and Services:

Required Cookies: Required cookies are necessary to enable the basic features of our websites to function, such as providing secure login or using our Services. Because required cookies are essential to operate our websites and Services, there is no option to opt out of these cookies.

Functionality Cookies: Functionality cookies allow us to analyze your use of our websites to evaluate and improve our performance. They may also be used to provide a better customer experience on our websites. For example, remembering your login details and other information you have entered or choices you make, displaying more personal features, or providing us information about how our websites are used. To learn more about how to control functionality cookies using your browser settings, please see about cookies.org.

Advertising Cookies: Advertising cookies are used to show you ads that are more relevant to you. We may share this information with advertisers or use it to better understand your interests. For example, advertising cookies may be used to share data with advertisers so that the ads you see are more relevant to you, allow you to share certain pages with social networks, or allow you to post comments on our websites. To learn more about these and other advertising networks and your ability to opt out of collection by certain third parties, please visit the opt-out pages of the Network Advertising Initiative and the Digital Advertising Alliance

Occasionally, we may change or update this Privacy Policy. For new users, such changes will become effective upon posting. For existing users, the changes and updates will become effective 30 days after posting and where appropriate may be notified to you by email. We encourage you to periodically review this Privacy Policy for the latest information on our privacy practices.


If you have any questions on this privacy policy, please contact us at [email protected].