A simple, yet powerful NPS Software

Turn NPS into
Retention

Collect customer feedback through multiple channels. Then turn it into actionable insights for your team. Use the real-time dashboard and AI-powered sentiment analysis to retain customers with clarity, not guesswork.

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Affiniv NPS Software lets you create branded surveys and analyze customer feedback

Trusted by teams who care about customer experience

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customer Insights captured
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Our NPS
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We integrated Affiniv to collect NPS from our customer base. Nicely integrates with our tech stack. Superb support. Zero hassle unlike some big names. The AI summary and custom reports are lifesavers.

Jacob

VP, Sales and Operations, TalentRecruit Software
With Affiniv, it was a breeze for us to get our key metrics like NPS, CSAT. No coding, nothing complex. And yes, the support and constant feature updates are amazing! Thanks Team Affiniv.

Swapnil

Head of Customer Success, Indifi
Good tool to keep track of your user feedback. A number of our feature ideas actually came from customer feedback. Bonus is the ability to increase reviews on G2 and AI trend alerts.

Rick

Customer Experience Consultant, MailerPlex Software
For our customer feedback, we tried to work with many tools, like Google form, Typeform and sending the survey with ActivCampaign. With Affiniv it's one tool and all feedback in one place.

Leo Paul

VP Engineering Capricoast and HomeLane
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All-In-One NPS Software

Create branded surveys, distribute over multiple channels, get actionable insights through AI-powered analytics dashboard, and close loop to delight customers

Survey Distributor

Collect Customer Feedback at Every Touchpoint

Send surveys via Emails, SMS, WhatsApp, Web Embeds, In-App Pop-ups, and Kiosks for maximum reach. Automate survey triggers based on customer actions.

Multiple survey distribution channels Affiniv

Analytics Dashboard

Prevent Churn with AI-Driven Actionable Insights

Use the dashboard to get real-time scores, segment-wise split, AI-powered insights, and a lot more. Request custom reports for your analytics needs.

Affiniv NPS Dashboard Stats

Post-Response Workflows

Make Customers Feel Valued through Timely Actions

Close the loop with your customers. Set up automated workflows to create a ticket in your CRM for detractors or request a social review from promoters.

Integrations

Automate the Entire NPS Loop with No-Code Integrations

Integrate with your daily use tools to automate every step - from survey triggers to real-time updates to post-response workflows, and more. 25+ Integrations available.

See how to reduce churn in just 30 mins!

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Why Choose Affiniv NPS Survey Software?

1 Super Easy to Set Up and Use

Set up the NPS loop easily within minutes. From survey creation to integrations, every step is intuitive and requires no coding.

2 Surveys in Brand Theme

Create beautiful NPS surveys that align with your brand guidelines. Send email surveys from your business domain.

3 Maximum Response Rates

Embed NPS survey in email body, use multiple distribution channels, and smart reminders to increase responses.

4 Actionable Insights with AI

Uncover key customer insights like a pro with an AI-powered analytics dashboard. Get powerful reports for a deep dive.

5 Faster Issue Resolution

Take timely actions with automated ticketing, leading to faster resolutions and delighted customers.

6 Enterprise Features, Startup Price

Built for businesses of all sizes, Affiniv does all the heavy lifting for you without burning a hole in your budget.

Ready to stop customer churn?

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