Affiniv – Net promoter score and customer feedback software

June 22, 2021 2022-11-17 11:08

Easiest way to collect and analyze Customer and Employee Feedback

Collect and analyze customer and employee feedback in minutes and hours. Not days. Whether it is NPS, CSAT, eNPS or anything custom. Simple to setup, Easy to use. No technical knowledge needed.

Free Upto 100 Users. No Credit Card Required

Affiniv NPS Survey Dashboard
All-in-one customer delight solution

Understand your customer experience in minutes. Easy and quick!

1. Create Survey

Be it NPS, CSAT or a custom survey - create beautiful surveys in minutes!

2. Send over multiple channels

Send surveys over Email, Embed them in your website, send over WhatsApp, SMS - use multiple channels to get best response

3. Analyze feedback

Analyze customer response on your survey dashboard with our powerful segmentation capabilities

Top customer success teams rely on Affiniv to delight their customers

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Our NPS
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Survey Creator

1. Create Any Kind of Survey

With our powerful survey creator, you can create pre-built surveys like NPS, eNPS, CSAT or create own custom survey

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Choose from NPS, CSAT, eNPS, Star or custom

Customize your survey any way you like with our powerful survey creator.
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Create survey in minutes

So simple that you can create survey in minutes. No learning curve.
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Customize theme for best brand impression

Choose your own logo, color theme, background images and more.
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Personalize the questions

Ask right questions to your happy and unhappy customers based on their response
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2. Send survey over multiple channels.

Send your survey over multiple channels - Email, Website embed, WhatsApp, Text etc.

Send over Email

Scores get embedded in the email to maximize response rate

Embed in the website

Embed the survey in the website and show based on rules

Send over Text, WhatsApp

Use mobile-friendly channels like SMS and WhatsApp
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Integrations and API
Fully automate survey – from sending to response analytics 

3. ANALYZE

Response Dashboard for deep analysis

Powerful real-time dashboard to view, analyze and act on survey responses

Affiniv NPS Dashboard Stats

Auto-calculation of NPS, CSAT Scores

Scores are auto-calculated for standard surveys like NPS, CSAT, eNPS etc.

Channel performance metrics

View the performance of each channel - stats such as scheduled, sent, opens, bounces, responses, etc. for each channel

Segmentation and Analytics

Segment results based on user properties - age, city, purchase amount, and many more. 

ACT

Fuel Growth and Prevent Churn

Auto-Request social reviews

Automatically follow-up with promoters to post review on social media - Google, Yelp, Facebook, G2 etc.

Unhappy customers to Fans

Automatically send unhappy customer reviews to ticketing or CRM systems, so that right teams can respond on time.

Voice-of-customer for whole org

Invite different stakeholders to view and act on customer feedback to make your product or services better

Trusted by leaders who care about customer experience

With Affiniv, it was a breeze for us to get our key metrics like NPS, CSAT. No coding, nothing complex. And yes, the support was amazing!
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Swapnil

Head of Customer Success, Indifi
We integrated Affiniv to collect NPS from our customer base. Nicely integrates with our tech stack. Superb support. Zero hassle unlike some big names
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Chinmay

VP, Sales and Operations, TalentRecruit Software
For our customer feedback, we tried to work with many tools, like Google form, Typeform and sending the survey with ActivCampaign. With Affiniv it's one tool and all feedback in one place.
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Leo Paul

VP Engineering Capricoast and HomeLane
Good tool to keep track of your user feedback. A number of our feature idea actually came from customer feedbacks. Bonus is the ability to increase reviews on G2!
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Rick

Customer Experience Consultant, MailerPlex Software

Get started for Free

Free upto 100 customers. 14-day fully-featured trial