SurveyMonkey Alternative | SurveyMonkey vs Affiniv – Looking for SurveyMonkey alternative?

October 20, 2022 2023-10-10 10:39
SurveyMonkey Alternative

SurveyMonkey Alternative: SurveyMonkey vs Affiniv showdown

SurveyMonkey is a survey-only tool. Affiniv is designed to manage your Voice of customer (VoC) program end to end (Ex: NPS, CSAT etc.). Starting with Survey creation, sending over multiple channels (Email, SMS, etc) and analyzing to get actionable insights - all these are supported out of the box without having to integrate multiple tools. This typically results in 40% higher response rate compared to survey-only tools like SurveyMonkey.

Simplicity is at our core. Affiniv doesn't need any learning curve. See why some of the top consumer and SaaS companies of all sizes choose Affiniv.

Affiniv NPS Dashboard Stats

What's the key difference between SurveyMonkey and Affiniv?

Measuring NPS/CSAT with SurveyMonkey – SurveyMoney is a generic survey tool. To run an NPS/CSAT program, you have to create survey with SurveyMonkey, sync the user data with a Marketing automation tool like ActivCampaign, export your data to excel or Power BI to create custom report for segmented analysis and reporting. SurveyMonkey is great for generic use cases like market research. But if you are looking for a tool to run specialised VoC surveys like NPS, CSAT, CES etc, it’s definitely not efficient.

Measuring NPS/CSAT with Affiniv – On the other hand, with Affiniv, you can run your customer experience (CX) program way more efficiently. You can create, send and analyze the result – all in the same tool. Affiniv has built-in features such as smart reminders and follow-ups to maximize your responses. With our powerful analytics dashboard, you can find actionables based on user segments from your CRM. Responses can be tagged and the key levers can be determined with minimal effort.

3 steps to get your CX program up and running


Create Any Kind of Survey

Create any kind of Survey - NPS, CSAT or build from scratch

Send over multiple channels with reminders

Send over multiple channels like Email, Embed in your website, text message etc. Maximize responses by using auto-reminders

Analyze and Act

Segment result based on various parameters, such as city, demographic, pricing plan etc. Tag responses and discover insights out of the voice-of-customer data

Use an affordable customer feedback tool, which is easy to use. From a team that cares.

Easy to setup. Take our 10 min challenge!

Affiniv is designed to be simple and user-friendly. There are no complex settings, no need to refer to manuals. Help is available at every step. You can get your first survey up and running in 10 mins.

1:1 help and dedicated onboarding support

We dedicate a customer success champion for each of our customers. You will get support at every stage – onboarding, survey configuration, distribution setting, and result analysis. We succeed only if it works for you.

Free upto 100 users. Affordable Pricing Plan

You can get started with 100 user plan and explore all features. When you are ready, you can subscribe to the pro or business plan to scale things up.

Affiniv SurveyMonkey
Powerful Survey Creation Yes Yes
Send Surveys Over Multiple Channels Yes - Email, SMS, Web-Embed, WhatsApp, JS Trigger etc. No
Multiple Auto-Reminders to get maximum response rate Yes No
NPS, CSAT Survey Platform out-of-the box Collect NPS, CSAT responses out-of-the box over multiple channels. Powerful response tagging and analysis Can create scale or star questions. But there is no specialised treatment
Customer Insights and Follow-ups Powerful Trend analysis, Response Tagging & Classification, VoC analytics based on customer data from CRM Analysis available at per question level.
Fully automated Feedback collection Yes No
1:1 Help and Support Yes (With dedicated customer success advisor) No
Ease of Use Simple to use with no little curve. Our team helps with onboarding Complex; can have steep learning curve
Free plan Yes, Free up to 100 customers per month No
Enterprise Plan $249/Month. All features including integration, API access etc. Based on Quote

Designed to create an amazing customer feedback program, with a very high response rate.

Create Survey and Send to your customers from the Same Tool

Create survey and send to your users without switching tools. Embedding survey directly into the email increases response rate drastically.

Send survey over multiple channels

You can use a mix of channels such as Email, SMS, WhatsApp, Link, API to distribute your survey.

Send multiple reminders to get maximum response

Your customers may be in the in the middle of things when you reach them. With Affiniv, you can set auto-reminders. This has been proven to improve the response rate by 20-50%.

Feature-rich dashboard to analyze and Identify the actionables

Analytics dashboard is a powerful way to analyze results and take away the actionables. You can see the progress of the score over months and segment results based on properties from your CRM. You can also understand the feedback of each customer, tag them and enrich the feedback with additional info.

Ready to start listening to your
customers in 10 minutes?

That’s as much time it takes to get going. Dive in and try it out. We are standing by!