SurveyMonkey is a survey-only tool. Affiniv is designed to manage your Voice of customer (VoC)
program end to end (Ex: NPS, CSAT etc.). Starting with Survey creation, sending over multiple channels (Email, SMS, etc) and analyzing
to get actionable insights - all these are supported out of the box without having to integrate multiple tools.
This typically results in 40% higher response rate compared to survey-only tools like SurveyMonkey.
Simplicity is at our core. Affiniv doesn't need any learning curve. See why some of the top consumer and SaaS companies of all sizes choose Affiniv.
Free upto 100 users. No credit card required
|Powerful Survey Creation||Yes||Yes|
|Send Surveys Over Multiple Channels||Yes - Email, SMS, Web-Embed, WhatsApp, JS Trigger etc.||No|
|Multiple Reminders to get maximum response rate||Yes||No|
|NPS, CSAT Survey Platform out-of-the box||Collect NPS, CSAT responses out-of-the box over multiple channels. Powerful response tagging and analysis||Can create scale or star questions. But there is no specialised treatment|
|Customer Insights and Follow-ups||Powerful Trend analysis, Response Tagging & Classification, VoC analytics based on customer data from CRM||Analysis available at per question level.|
|Fully automated Feedback collection||Yes||No|
|1:1 Help and Support||Yes (With dedicated customer success advisor)||No|
|Ease of Use||Simple to use with no little curve. Our team helps with onboarding||Complex; can have steep learning curve|
|Free plan||Yes, Free up to 100 customers per month||No|
|Enterprise Plan||$249/Month. All features including integration, API access etc.||Based on Quote|
Create survey and send to your users without switching tools. Embedding survey directly into the email increases response rate drastically.
You can use a mix of channels such as Email, SMS, WhatsApp, Link, API to distribute your survey.
Your customers may be in the in the middle of things when you reach them. With Affiniv, you can set auto-reminders. This has been proven to improve the response rate by 20-50%.
Analytics dashboard is a powerful way to analyze result and take away the actionables. You can see the progress of the score over months and segment result based on properties from your CRM. You can also understand the feedback of each customer, tag them and enrich the feedback with additional info.
Yes, that's as much time it takes to get going. Dive in and try it out. We are standing by!Get Started