Tag: CSAT

Customer loyalty metrics – How to measure customer loyalty

Customer Loyalty

Customer loyalty metrics – How to measure customer loyalty

Customer loyalty can be the cornerstone of revenue growth and profitability. This guide explores customer...

CSAT vs NPS: Which customer satisfaction metrics is the best

Survey

CSAT vs NPS: Which customer satisfaction metrics is the best

A showdown between top CX metrics - CSAT vs NPS. CSAT tries to uncover short-term...