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Tag: CSAT

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Customer loyalty metrics – How to measure customer loyalty
  • Customer Loyalty

Customer loyalty metrics – How to measure customer loyalty

Customer loyalty can be the cornerstone of revenue growth and profitability. This guide explores customer...

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CSAT vs NPS: Which customer satisfaction metrics is the best
  • Survey

CSAT vs NPS: Which customer satisfaction metrics is the best

A showdown between top CX metrics - CSAT vs NPS. CSAT tries to uncover short-term...

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