Best CSAT Software: Measure CSAT Score in Minutes

October 22, 2024 2024-10-22 13:13

Best CSAT Software to Measure and Improve your Customer Satisfaction​

Create CSAT surveys in minutes. Embed them on your website or app, or send them via email, SMS, or WhatsApp. Calculate the CSAT score on your dashboard automatically. Use customer properties to segment results and Close the loop effortlessly.

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CSAT Survey

500+ Brands Trust Affiniv to transform their Customer Experience​

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Affiniv is a complete package to collect and act upon your customer feedback with the least effort. Create a Survey in minutes.
Then send it over email, embed it on your website/app, or use the Survey link. Sending over SMS, and WhatsApp is supported as well.
Finally, analyze feedback, close the loop, and increase social reviews. All using the same tool.

Create a CSAT Survey for any customer touchpoint

With our Survey Builder, you can quickly create a CSAT survey for any touch-point in your customer journey. You can use numeric scales or visual ones like star and smiley scales for the CSAT question. Also, create an open-ended follow-up question to get detailed feedback

CSAT Survey for Every Touchpoint
Customize Theme of a CSAT Survey

Use brand theme for CSAT survey and Email

Use your brand themes like colors, logo, background colors, images, etc., to build trust with your customers. The themes can also be customized for Web surveys, and email surveys.

Send CSAT Survey via Email and Other Channels with full personalization

Affiniv is an all-in-one CX platform – create and send surveys over Email and other channels like SMS, WhatsApp, without having to configure multiple tools. That means reduced cost and lower effort. 

For Email, the survey scales are embedded right within the email body to increase the response rate. You can also customize the subject, and use personalizations like First Name, Order number, etc.

CSAT Survey Email - Affiniv
CSAT Survey on Web and App

Show CSAT survey on your website or App

You can show the survey on your website or app. The survey can be shown both in the embedded mode on a page or as a popup. You can configure rules to show the popup on specific pages, after a few seconds of delay, based on user properties, and so on.

Use modern scale types for your CSAT Surveys

Use the traditional 5-point scale or more modern Smiley face or 5-Star Scales

CSAT Smiley Face Survey and 5-Star Survey
Try a CSAT Survey

Understand how satisfied your customers are

Get auto-calculated CSAT scores to understand your customer satisfaction at various touch points. You can use a numeric scale or more modern star or smiley face scales.

Discover issues and insights impacting customer experience

Use CSAT follow-up questions to collect additional feedback from your customers. Helps you find issues and customer insights

Get new ideas on improving your products and business

Collect more ideas from customers on what should you do to improve your product and services, and what to launch next

Integrations and APIs

Fully automate your survey – from sending to response analytics 

Affiniv NPS Hubspot Integration

Top customer success teams rely on Affiniv to delight their customers

Happy Businesses
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Surveys sent per min
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Our NPS
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Customer Insights using Analytics

CSAT Dashboard for Real-time Responses and Analytics

Get auto-calculated CSAT scores and detailed response analytics

Affiniv CSAT Survey Dashboard and Stats

Auto-calculated CSAT Scores with Real-time Responses

You can see customer responses with their details like name, order information, product information, etc on the dashboard. Scores of the standard surveys like CSAT, and NPS, are automatically calculated.

CSAT score trends and industry benchmarks

Keep track of CSAT score trends on the dashboard and see how it progresses month-on-month. You can also compare your score to the industry benchmarks.

Analyze and Segment Responses by customer attributes

Segment responses by various customer attributes, such as demographic data points, order information, product, and subscription information, etc.

Create and Send CSAT Survey in minutes
Close the Loop

Customer retention and growth

Auto-Request social reviews

Automatically follow-up with Satisfied customers to post review on social media - Google, Yelp, Facebook, G2 etc.

Unhappy customers to Fans

Automatically send unhappy customer reviews to ticketing or CRM systems, so that right teams can respond on time.

Voice-of-customer for whole org

Invite different stakeholders to view and act on customer feedback to make your product or services better

Top reasons to choose Affiniv CSAT Software

1

Simple to setup and use, no coding needed

Affiniv is meant to be a simple, no-code survey maker. You don't need the help of a developer to set it up. It comes loaded with features like survey maker, email configurations, Web survey configurations, dashboard, etc. These features are straightforward to use with help available all the way
2

Get great response rates

With Affinv, you can create surveys and then send them over multiple channels like email, SMS, web, WhatsApp, etc. You can also configure gentle reminders which will only be sent to the customers who have not responded to the first email. Multiple channels and reminders together, help you get the best response rate.
3

Create great-looking surveys your customers love

You can create a great-looking Survey in a matter of minutes. Use your brand guidelines and themes while setting up surveys and survey emails. Use logic to show it to the right customer segment
4

AI-Powered analytics dashboard to discover customer insights

With a powerful analytics dashboard, you can easily uncover the key customer insights to delight your customers. You can slice and segment the data like a pro using our filters without having to switch between tools.
5

Powerful, yet Affordable

Affiniv is built for businesses of all sizes. Does all the heavy-lifting for you without burning a hole in your budgets. That's one of the reason why brands switch to us from some of our larger competitors.

Trusted by leaders who care about customer experience

With Affiniv, it was a breeze for us to get our key metrics like NPS, CSAT. No coding, nothing complex. And yes, the support was amazing!
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Swapnil

Head of Customer Success, Indifi
We integrated Affiniv to collect NPS from our customer base. Nicely integrates with our tech stack. Superb support. Zero hassle unlike some big names
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Chinmay

VP, Sales and Operations, TalentRecruit Software
For our customer feedback, we tried to work with many tools, like Google form, Typeform and sending the survey with ActivCampaign. With Affiniv it's one tool and all feedback in one place.
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Leo Paul

VP Engineering Capricoast and HomeLane
Good tool to keep track of your user feedback. A number of our feature idea actually came from customer feedbacks. Bonus is the ability to increase reviews on G2!
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Rick

Customer Experience Consultant, MailerPlex Software

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