We integrated Affiniv to collect NPS from our customer base. Nicely integrates with our tech stack. Superb support. Zero hassle unlike some big names. The AI summary and custom reports are lifesavers.
A simple, yet powerful Customer Feedback Platform
Turn Customer Feedback
into Retention
Collect customer feedback through multiple channels. Then turn it into actionable insights for your team. Use the real-time dashboard and AI-powered sentiment analysis to retain customers with clarity, not guesswork.
Trusted by teams who care about Customer Experience
Happy Businesses
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Customer Insights captured
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Our NPS
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Experience a Feedback Survey Yourself.
Get NPS, CSAT, and CES templates on Affiniv.
Or create a survey from scratch.
Track your promoters, passives, and detractors. Add follow-up questions for deeper insights.
Gauge customer satisfaction for a product, service, or interaction. Use a numeric or a visual scale.
Identify customer friction by measuring ease of usage. Choose between 5-point or 7-point scales.
Design surveys with multiple question types such as ratings, multiple-choice, open-text, and more.
See how to reduce customer churn in just 30 mins!
End-to-End Customer Feedback Platform
Create branded surveys, distribute over multiple channels, get actionable insights through AI-powered analytics dashboard, and close loop to delight customers
Survey Distributor
Collect Customer Feedback at Every Touchpoint
Send surveys via Emails, SMS, WhatsApp, Web Embeds, In-App Pop-ups, and Kiosks for maximum reach. Automate survey triggers based on customer actions.
Analytics Dashboard
Prevent Churn with AI-Driven Actionable Insights
Use the dashboard to get real-time scores, segment-wise split, AI-powered insights, and a lot more. Request custom reports for your analytics needs.
Post-Response Workflows
Make Customers Feel Valued through Timely Actions
Close the loop with your customers. Set up automated workflows to create a ticket in your CRM for detractors or request a social review from promoters.
Integrations
Automate the Feedback Loop with No-Code Integrations
Integrate with your daily use tools to automate every step - from survey triggers to real-time updates to post-response workflows, and more. 25+ Integrations available.
Book a personalized walkthrough of all features.
Why Choose Affiniv Customer Feedback Platform?
1 Super Easy to Set Up and Use
Set up the feedback loop within minutes. From survey creation to integrations, every step is intuitive and requires no coding.
2 Surveys in Brand Theme
Create beautiful surveys that align with your brand guidelines. Send email surveys from your business domain.
3 Maximum Response Rates
Embed survey in email body, use multiple distribution channels, and smart reminders to increase responses.
4 Actionable Insights with AI
Uncover key customer insights like a pro with an AI-powered analytics dashboard. Get powerful reports for a deep dive.
5 Faster Issue Resolution
Take timely actions with automated ticketing, leading to faster resolutions and delighted customers.
6 Enterprise Features, Startup Pricing
Built for businesses of all sizes, Affiniv does all the heavy lifting for you without burning a hole in your budget.
Ready to stop customer churn?
Book a Demo Now:
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