The Simplest Customer Feedback Platform.
Increase customer retention with Affiniv. Create, customize, and distribute multi-channel surveys in under 10 minutes with automations and follow-ups. Get a high response rate and AI-powered, actionable insights. Close the loop using integrations and workflows. No coding required.
Understand your customer sentiment through
NPS, CSAT, CES, Marketing Attribution, or custom surveys
Create Branded Surveys
Create beautiful NPS, CSAT, CES, and custom surveys with your branding.
Multi-Channel Delivery
Email, website embeds, in-app pop-ups, SMS, WhatsApp, and links.
AI Analytics Engine
Use AI summaries, tags, segmentation, and sentiment to get insights.
Close the Feedback Loop
Email customers, create tickets, sync to Slack, and recover detractors.
Customer-centric teams around the world
rely on Affiniv
They collect feedback, understand customers, close the loop, and increase retention.
Create & Customize Any Kind of Survey in Minutes
NPS, CSAT, CES, Marketing Attribution, Customer Demographics, Product Review, Custom, and more
Choose from NPS, CSAT, CES, Custom
Use templates or create custom surveys with a powerful builder.
Send from your domain
Build trust and get ~30% higher responses - takes 5 mins to set up.
Customize theme for branding
Add logo, choose colors, background image, and more.
Personalize with Logic builder
Ask the right questions based on customer responses.
Distribute Over Multiple Channels With Automations
Email, Website Embed, In-App Popup, WhatsApp, SMS, Shareable Links
Send surveys over email
Use customizable email templates that reflect your brand.
Web Embed or In-App popup
Touchpoints for instant feedback. Set up throttles to avoid spamming.
SMS & WhatsApp
Mobile-friendly channels for maximum reach and response.
Automate survey triggers
Trigger surveys based on customer actions.
Get AI-Powered Actionable Insights from Analytics Dashboard
Real-time scores, segment-wise reports, AI summaries, and next-best actions
Readymade AI insights
Summarize feedback themes without manually reading every response.
Powerful segmentation
Segment by product, city, agent, channel, order value, and more.
AI response tags
Automatically tag feedback by pain point, sentiment, and topic.
Recommended actions
Know what to fix, who to alert, and which customers to follow up with.
Close Loop to Prevent Churn, Delight Customers, and Fuel Growth
Email from dashboard, smart follow-ups, tickets, Slack sync, and more
Automated alerts to the team
Set up alerts to stakeholders over Slack and Email for dissatisfied customers.
Auto-request social reviews
Follow up with promoters to post public reviews.
Auto-create support tickets
Send unhappy customer details to support or CRM systems.
Voice-of-customer for whole org
Invite stakeholders to view and act on feedback.
Native Shopify App for D2C Brands
Post-purchase, Marketing Attribution, Customer Demographic, and LTV analytics
10-minutes setup
Just install the app and follow the onboarding flow. Start sending automated surveys in minutes.
Thank You & Orders page Surveys
For immediate feedback on shopping experience, marketing attribution, etc.
Syncs customer and order data
Run deep analysis with relevant info assosicated with every feedback.
Works with Shopify POS
Get feedback from online as well as offline purchases, via Email, SMS, WhatsApp.
End-to-End Platform, with 25+ Integrations
Automate survey triggers, sync data with your systems, and get real-time updates by integrating with the tools you use daily.
Leaders who care about Customer Experience
love Affiniv
“With Affiniv, it was a breeze for us to get our key metrics like NPS and CSAT. No coding, nothing complex. And yes, the support and constant feature updates are amazing!”
“We integrated Affiniv to collect NPS from our customer base. Nicely integrates with our tech stack. Superb support. The AI summary and custom reports are lifesavers.”
“For our customer feedback, we tried many tools. With Affiniv it's one tool and all feedback in one place.”
“Good tool to keep track of user feedback. A number of our feature ideas came from customer feedback. Bonus is G2 reviews and AI trend alerts.”
Ready to convert Customer Feedback into Retention?
Free up to 25 responses · 14-day fully-featured trial