Jotform vs Affiniv
Jotform is an all-in-one online form builder. With thousands of templates and advanced logic builder, it is perfect for one-time feedback collection, or complex data-collection workflows. But it isn't ideal for a customer feedback/experience loop.
Affiniv is a Jotform alternative that is purpose built for customer feedback. Without using multiple tools, teams can run automated VoC programs to power their customer retention strategy.
Affiniv helps businesses gather customer insights with multi-channel surveys (email, SMS, WhatsApp, web embeds, in-store, etc.). You get AI-powered analytics and 25+ integrations, including a Shopify app.
Affiniv
Customer experience/success teams looking to run customer feedback surveys, analyze responses, and take timely actions using a single platform.
Jotform
Teams looking to collect one-time feedback or create other general-purpose forms (or PDFs, apps) with large data volume and powerful customizations.
Feedback Loop vs Forms
Affiniv is designed to be an all-in-one platform for customer feedback management. Jotform is a form-first platform, which covers a lot of other use cases.
Jotform vs Affiniv: Features Comparison
You can run feedback surveys using both the platforms. But Affiniv is purpose built for it, while Jotform offers it as "yet another" use case.
| Feature | Affiniv | Jotform |
|---|---|---|
| Primary use case | Focused customer feedback platform for running NPS, CSAT, CES, and VoC programs efficiently. | General-purpose forms (research, leads generation, payments, registrations, basic surveys, etc.). |
| Ease of setup/use | ✓ Very easy to setup and scale a customer feedback loop. Built for teams looking for DIY usage, with almost no learning curve. | Forms are very easy to build with drag-and-drop features. But setting up a complete customer feedback loop requires multiple tools. |
| Survey capabilities | ✓ Built specifically to run NPS, CSAT, CES, or custom post-purchase surveys. Offers CX focused features. | Supports basic surveys with conditional logic. But not specialized for running NPS/CSAT/CES programs. |
| Analytics | ✓ Real-time analytics with CX focused reports and VoC focused response summaries. Auto-calculated scores (NPS, CSAT, etc) and historical trends. | Basic analytics with reports, graphs, and charts. Does not focus on CX and VoC requirements. |
| Integrations | Offers CX-focused integrations with Zendesk, Freshdesk, Gorgias, Slack, Google Sheets, and more. | ✓ Has 150+ native integrations, covering broad use-cases. |
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Why teams choose Affiniv over other platforms
Affiniv is designed for teams that want to launch customer feedback loops quickly, without involving engineering or IT teams. It focuses on the features most businesses actually need day to day, without unnecessary complexity or high price tags. If you love simple yet powerful platforms with best-in-class support, Affiniv is made for you.
Super easy to set up and use
Set up the feedback loop within minutes. Every step, from survey creation to integrations, is intuitive. It requires no coding or heavy implementation.
High survey response rates
Embed surveys in the email body, use multiple channels (SMS, WhatsApp, web embeds, in-store, etc.), and use smart reminders to increase responses.
Affordable pricing, useful features
Built with simplicity, Affiniv fulfills all your requirements without burning a hole in your pocket. No long onboarding. No complexity. No learning curve.
Best-in-class support for all
Unlike large enterprise platforms, Affiniv provides excellent support to all its clients, at every stage. After all, nothing beats a great customer experience.
A Simple, Modern Platform for All Your Customer Feedback Needs
Many teams exploring a simple way to run a customer feedback program without needing multiple tools or overpaying for complex features end up at Affiniv.
Affiniv offers creation, distribution, analysis, and loop closure in a single platform, which makes it easier for customer experience, success, support, marketing, and product teams to gather customer insights. This makes it practical for cross-functional non-technical teams to understand the voice of the customer.
- Implement without coding
- Launch branded surveys in minutes
- Use multiple channels to distribute
- Analyze and act with ease
- Automate every step without using multiple tools
Create & Customize Any Kind of Survey in Minutes
- Choose from NPS, CSAT, CES, or custom surveys
- Customize theme, colors, and add your logo for branding
- Add multiple questions with logic jumps
- Use numeric scales, visual scales, multiple choice, and open-ended questions
- Create unlimited surveys with unlimited questions in each
Distribute Through Multiple Channels with Automated Triggers
- Shopify Thank You and Order Status page surveys
- Mobile-friendly WhatsApp and text SMS surveys
- Email body-embedded surveys
- Web embeds and in-app popups
- Kiosk mode for offline stores
- Send survey emails from your domain
- Automate survey triggers, such as sending 5 days after purchase
- Automate survey personalization and reminders
Get Insights with Advanced Analytics
- Ready-to-use reports
- Real-time survey scores and trends
- AI summaries for open-text responses
- Tagging and segmentation for deeper analysis
- CSV download, auto-sync with Google Sheets, and data lakes
- Custom reports on request (Enterprise Plan)
Automate End-to-End, from Survey Triggers to Post-Response Actions
- Shopify, Zendesk, Freshdesk, Gorgias, Klaviyo, Slack, Google Sheets, and more
- Personalize every survey with customer and order details
- Set up alerts on Slack, MS Teams, email, and more
- Create support tickets automatically for unhappy customers
- Request social reviews (Google, Trustpilot, etc.) from happy customers
- Send emails to customers from the dashboard without switching apps
- Sync data with your data lakes
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Frequently asked questions
Who should choose Jotform over Affiniv?
Who should choose Affiniv over Jotform?
Does Affiniv support NPS, CSAT, and CES?
Can I see Affiniv pricing before booking a demo?
Where can I compare other tools with Affiniv?
Ready to retain more customers?
Affiniv provides all the features that a modern customer feedback platform should have
— without the complexity or a heavy price tag.