The Simplest & Most Affordable
AI-Powered Customer Feedback Platform
Increase customer retention with Affiniv. Create and distribute multi-channel surveys in under 10 minutes: Email, WhatsApp, SMS, Web Embeds, and more. Get AI-powered actionable insights. Set up and forget, with automations and follow-ups. All this without coding.
No credit card required · Free up to 25 responses
- NPS, CSAT, CES, Custom Surveys
- Email · WhatsApp · SMS · Web
- AI-powered insights
- 25+ no-code integrations
All-in-one customer feedback platform
Collect, Analyze, and Act on Customer Feedback. No technical skills required.
Understand your customer experience in minutes through AI-powered NPS, CSAT, CES, or any custom survey.
Top customer success teams rely on Affiniv
500+
Happy Businesses
1,500+
Surveys sent per min
85
Our NPS
No-Code Steps to Delighted Customers
Create & Customize Any Kind of Survey in Minutes
NPS, CSAT, CES, Product Review, Custom, and More
- Choose from NPS, CSAT, CES, Custom Use templates or create custom surveys with powerful survey creator
- Send survey emails from your domain Build trust and get ~30% higher responses — takes 5 mins to set up
- Customize theme for branding Add your brand logo, choose the color theme, background image & more
- Personalize using Logic builder Ask the right questions to your customers based on their responses
Distribute Over Multiple Channels With Automations
Email, Website Embed, In-App Popup, WhatsApp, SMS, Shareable Links
- Send surveys over email Use customizable email templates that reflect your brand
- Embed in website or show in-app popup Touchpoints for instant feedback. Set up throttles to avoid spamming
- Send over SMS, WhatsApp Mobile-friendly channels for maximum reach and response
- Automate survey triggers Set up survey trigger rules based on multiple customer actions
Get AI-Powered Actionable Insights from Analytics Dashboard
Real-time scores, Segment-wise reports, AI-powered summary, and More
- Get readymade insights with AI Get an AI-summary and sentiment analysis from thousands of feedback
- Use powerful segmentation Segment by properties — product, city, agent, etc, to identify improvement areas
- AI-powered response tags Customer responses are tagged with keywords by AI to identify pain points
- Get trend alerts and email digest AI system informs you about changing trends in customer sentiment
- Auto-calculated survey scores Check real-time score and historic trend for surveys — NPS, CSAT, CES
- Channel performance stats View the funnel of each channel — scheduled, sent, opens, bounces, responses
AI-Powered Sentiments and Trend Alerts
Close Loop to Prevent Churn, Delight Customers, and Fuel Growth
Email directly from dashboard, Smart follow-ups, Auto-create tickets, Sync on Slack, and More
- Email to customers from dashboard Send email to customers directly from dashboard without switching apps
- Auto-request social reviews Automatically follow up with promoters to post a review — Google, Yelp, FB, G2, etc
- Delight unhappy customers Send unhappy customer details to ticketing or CRM systems for timely action
- Voice-of-customer for whole org Improve by inviting stakeholders to view and act on customer feedback
Try Yourself — Create and Send a Survey in 10 Mins!
No credit card required · Free up to 25 responses
End-to-End Platform, with 25+ Integrations
Automate survey triggers, sync data with your system, and get real-time updates by integrating with your daily use tools.
- HubSpot
- Salesforce
- Zendesk
- Slack
- Shopify
- Intercom
- Google Sheets
- Zapier
Amazing Support, any time, every time
We are friendly people standing by to help you whenever you have a question or need help. If you have dealt with large software vendors, you know how painful it could be to talk to a support rep. Not at Affiniv. We are here to help and we know our product and tech to the core to do it quickly.
Trusted by Leaders Who Care About Customer Experience
"With Affiniv, it was a breeze for us to get our key metrics like NPS, CSAT. No coding, nothing complex. And yes, the support and constant feature updates are amazing! Thanks Team Affiniv."
Swapnil
Head of Customer Success
Indifi
"We integrated Affiniv to collect NPS from our customer base. Nicely integrates with our tech stack. Superb support. Zero hassle unlike some big names. The AI summary and custom reports are lifesavers."
Chinmay
VP Sales and Operations
TalentRecruit Software
"For our customer feedback, we tried to work with many tools, like Google form, Typeform and sending the survey with ActivCampaign. With Affiniv it's one tool and all feedback in one place."
Leo Paul
VP Engineering
Capricoast & HomeLane
"Good tool to keep track of your user feedback. A number of our feature ideas actually came from customer feedback. Bonus is the ability to increase reviews on G2 and AI trend alerts."
Rick
Customer Experience Consultant
MailerPlex Software
Ready to convert Customer Feedback into Retention?
Get Started Free
Free up to 25 responses · 14-day fully-featured trial · No credit card required · Cancel anytime