The Easiest & Most Affordable CUSTOMER SATISFACTION (CSAT) Software

Measure, analyze, and
act on CSAT

Create CSAT surveys in under 10 minutes. Distribute via Email, SMS, WhatsApp, Kiosk mode, Web/App Popups, and more. Get actionable insights in real-time from the AI-powered analytics dashboard. Set up automations and integrate with your systems to take quick actions and delight your customers.

Top customer success teams
rely on Affiniv to gather feedback

Happy Businesses

0 +

Surveys sent per min

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Our NPS

Features

Create branded suryes, distribute over multiple channels, get actionable insights through AI-powered analytics dashboard, and close loop to delight customers

Spare just 30 minutes,

at your convenience, to see it in action!

Survey Creator

Create & Customize CSAT Survey in Minutes

Add your brand logo, choose the color theme, background image & more. Use the logic builder to ask the right questions to your customers based on their responses.

Survey distributor

Distribute Over Multiple Channels With Automations

Send surveys via Emails, SMS, WhatsApp, Web Embeds, In-App Pop-ups, and Kiosks for maximum reach and response. Automate survey triggers based on customer actions.

analytics dashboard

Get AI-Powered Actionable Insights

Use the pre-built reports to get real-time scores, segment-wise insights (like CSAT by agents), an AI-powered summary, and more. Request custom reports to meet your analytics needs.

End-to-end closure

Close Loop to Prevent Churn and Fuel Growth

Automate ticket creation in your CRM for irate customers, and/or set up alerts for timely action. Set up post-response workflows like a social review request for promoters.

All-in-one CSAT Software, with 25+ Integrations

Automate survey triggers, Sync data with your system, and Get real-time updates by integrating with your daily use tools

Trusted by leaders who care about customer experience

With Affiniv, it was a breeze for us to get our key metrics like NPS, CSAT. No coding, nothing complex. And yes, the support and constant feature updates are amazing! Thanks Team Affiniv.

Swapnil

Head of Customer Success, Indifi

We integrated Affiniv to collect NPS from our customer base. Nicely integrates with our tech stack. Superb support. Zero hassle unlike some big names. The AI summary and custom reports are lifesavers.

Chinmay

VP, Sales and Operations, TalentRecruit Software

For our customer feedback, we tried to work with many tools, like Google form, Typeform and sending the survey with ActivCampaign. With Affiniv it's one tool and all feedback in one place.

Leo Paul

VP Engineering Capricoast and HomeLane

Good tool to keep track of your user feedback. A number of our feature ideas actually came from customer feedback. Bonus is the ability to increase reviews on G2 and AI trend alerts.

Rick

Customer Experience Consultant, MailerPlex Software

Want to see it in action?

30-minutes

Tailored for you