With Affiniv, it was a breeze for us to get our key metrics like NPS, CSAT. No coding, nothing complex. And yes, the support was amazing!
Best CSAT Software to Measure and Improve your Customer Satisfaction
Create CSAT surveys in minutes. Embed them on your website or app, or send them via email, SMS, or WhatsApp. Calculate the CSAT score on your dashboard automatically. Use customer properties to segment results and Close the loop effortlessly.
500+ Brands Trust Affiniv to transform their Customer Experience
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Affiniv is a complete package to collect and act upon your customer feedback with the least effort. Create a Survey in minutes.
Then send it over email, embed it on your website/app, or use the Survey link. Sending over SMS, and WhatsApp is supported as well.
Finally, analyze feedback, close the loop, and increase social reviews. All using the same tool.
Create a CSAT Survey for any customer touchpoint
With our Survey Builder, you can quickly create a CSAT survey for any touch-point in your customer journey. You can use numeric scales or visual ones like star and smiley scales for the CSAT question. Also, create an open-ended follow-up question to get detailed feedback
Use brand theme for CSAT survey and Email
Use your brand themes like colors, logo, background colors, images, etc., to build trust with your customers. The themes can also be customized for Web surveys, and email surveys.
Send CSAT Survey via Email and Other Channels with full personalization
Affiniv is an all-in-one CX platform – create and send surveys over Email and other channels like SMS, WhatsApp, without having to configure multiple tools. That means reduced cost and lower effort.
For Email, the survey scales are embedded right within the email body to increase the response rate. You can also customize the subject, and use personalizations like First Name, Order number, etc.
Show CSAT survey on your website or App
You can show the survey on your website or app. The survey can be shown both in the embedded mode on a page or as a popup. You can configure rules to show the popup on specific pages, after a few seconds of delay, based on user properties, and so on.
Use modern scale types for your CSAT Surveys
Use the traditional 5-point scale or more modern Smiley face or 5-Star Scales
Understand how satisfied your customers are
Get auto-calculated CSAT scores to understand your customer satisfaction at various touch points. You can use a numeric scale or more modern star or smiley face scales.
Discover issues and insights impacting customer experience
Use CSAT follow-up questions to collect additional feedback from your customers. Helps you find issues and customer insights
Get new ideas on improving your products and business
Collect more ideas from customers on what should you do to improve your product and services, and what to launch next
Integrations and APIs
Fully automate your survey – from sending to response analytics
Top customer success teams
rely on Affiniv to gather feedback
Happy Businesses
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Surveys sent per min
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CSAT Dashboard for Real-time Responses and Analytics
Get auto-calculated CSAT scores and detailed response analytics
Auto-calculated CSAT Scores with Real-time Responses
You can see customer responses with their details like name, order information, product information, etc on the dashboard. Scores of the standard surveys like CSAT, and NPS, are automatically calculated.
CSAT score trends and industry benchmarks
Keep track of CSAT score trends on the dashboard and see how it progresses month-on-month. You can also compare your score to the industry benchmarks.
Analyze and Segment Responses by customer attributes
Segment responses by various customer attributes, such as demographic data points, order information, product, and subscription information, etc.
Close the Loop
Customer retention and growth
Top reasons to choose Affiniv CSAT Software
Trusted by leaders who care about customer experience
We integrated Affiniv to collect NPS from our customer base. Nicely integrates with our tech stack. Superb support. Zero hassle unlike some big names
Chinmay
VP, Sales and Operations, TalentRecruit Software
For our customer feedback, we tried to work with many tools, like Google form, Typeform and sending the survey with ActivCampaign. With Affiniv it's one tool and all feedback in one place.
Leo Paul
VP Engineering Capricoast and HomeLane
Good tool to keep track of your user feedback. A number of our feature idea actually came from customer feedbacks. Bonus is the ability to increase reviews on G2!